Building Manager, Netflix House - King of Prussia

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are pursuing Consumer Products and Live Experiences because we believe it will drive meaningful show awareness and conversation with more tangible, curated ways to interact with our most popular content IRL and drive long-term value.  Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions.  Netflix Houses are our permanent, always-on entertainment venues, where Guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing Fandom for our members.  We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands, or franchises, so they become part of the zeitgeist for longer periods of time.

As the Building Manager, you will lead and oversee a facilities coordinator and the overall maintenance operations for one of the Netflix House sites. You will ensure that partnership relations, third-party vendors,  repair, and maintenance is proactively maintained and managed.

What you will do: 

• Source, vet, hire, and manage third-party vendors responsible for facility maintenance, utilities, custodial services, and mall operations.

• Lead daily operations management of contract janitorial providers, including service level agreements, key performance indicators, staffing, and ensure appropriate solutions are in place.

• Implement building management systems/protocols to maintain a best-in-class attraction with high foot traffic. 

• Work with Managers to ensure daily engineering operations are intact and building equipment is online.

• Review MEP guidelines and capital projects planning.

• Develop strategic plans and contracts supporting UCAN, setting clear objectives for RFPs to enhance operational efficiency, maintain business continuity, and drive cost savings. Partners are Janitorial, Building Infrastructure, as well as other Workplace departmental structures.

•  Seamlessly integrate teams and work processes with cross-functional partners, including the EHS, GSOC, FinOps, Space Planning, Labor Relations, and other key partners collaborating to drive results.

• Enhance safety measures by reinforcing comprehensive safety protocols for all facilities trades such as lock out/tag out.

• Liaise with the landlord to coordinate on all building matters

• Draft timely and end-of-day reports and written briefings for senior leadership.

• Utilize tools to maintain assets, manage preventative/corrective maintenance, as well as forecast equipment end of life and costs.

• Understand lighting and equipment to enhance merchandising.

• Liaise with the Show Quality Supervisor to maintain the physical elements of the two large and two small attractions.

• Work closely with the Netflix corporate facilities team, as well as other Netflix House sites, for best practices and continued learning.

What we need from you:

• Demonstrated, 5+ years of building/facilities management; experience in a mall environment, attractions, entertainment, or location-based entertainment, preferred.

• Demonstrated 2+ years of experience in a supervisory role.

• Strong project-management skillset to oversee projects, vendors, and partners.

• Strong desire to think outside the box and innovate through technical solutions.

• Good understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain).

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and Google Suite.

• Excellent leadership skills.

• Strong network of industry contacts preferred.

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.