Channel Retention Associate
Job Summary
Job Description
The Channel Retention Associate will play a crucial role in driving partner retention and renewals within the EMEA market. This involves leading conversations with partners to strengthen relationships, running retention initiatives, and collaborating with Channel Account and Marketing managers to align strategies. The role also includes supporting the renewal process, actively contributing to process improvements, and fostering partner and end-customer loyalty. The ideal candidate is proactive, detail-oriented, and solution-driven, thriving in a fast-paced environment.
Must have:
- Exceptional communication skills both written and verbal
- Strong sales mindset and relationship building
- Proactive, solution-oriented approach
- Experience in sales, renewals, or account management
- Excellent written and verbal communication skills in English and French
Good to have:
- Experience with Salesforce and NetSuite
- Understanding of channel business models
- Background in the Tech or Software industry
- Adaptability and resilience
Perks:
- Flexible working hours
- Potential for personal and professional development
- A fun, creative, and supportive team
- Opportunity for advancement
6 skills required
Job Details
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a communicative and proactive Channel Retention Associate to join our Channel Sales team. In this role, you will help drive partner retention and renewals across the EMEA market, working closely with our Channel Account Managers.
If you are a proactive, detail-oriented, and solution-driven professional who thrives in a fast-paced environment, we’d love to hear from you! Your responsibilities will include:
- Lead conversations and meetings with partners to strengthen relationships and ensure long-term collaboration
- Run retention initiatives and partner campaigns to minimize churn and maximize satisfaction
- Collaborate closely with Channel Account and Channel Marketing managers to align strategies and communication
- Actively contribute to improving processes and bringing in fresh ideas to support partner and end customer loyalty
- Support the Channel Account Managers with the renewal process for partners in the EMEA region
Basic Qualifications:
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- Strong sales mindset – not afraid to start conversations and build relationships
- Proactive, solution-oriented, and eager to find answers
- Experienced in sales, renewals, or account management
- Excellent written and verbal communication skills in English and French, Additional languages would be a plus
Preferred Skills and Experience:
- Experience with Salesforce and NetSuite
- Understanding of channel business models and partner dynamics
- Background in the Tech or Software industry
- Adaptability and resilience in challenging situations, with a proactive and solution-focused approach
- Strong organizational skills and attention to detail
What we offer:
- Flexible working hours
- Potential for personal and professional development
- A fun, creative and supportive team
- Be part of a fast growing company with a lot of opportunity for advancement
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Sandro Silveira Carvalho, Talent Acquisition Associate.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
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