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Client Success Coordinator

Warner Bros Discovery

New York, United States (On-site)

Client Success Coordinator

1 Month ago • Upto 2 Years • Campaign Management

About the job

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Job Description

The Client Success Coordinator at Warner Bros. Discovery supports the implementation, launch, and stewardship of digital video and social campaigns. This involves collaborating with internal teams (Sales, Yield, Ad Ops, Billing) and external agencies/vendors. Responsibilities include pre- and post-sale activities, campaign setup, documentation, acting as a liaison for Ad Ops and Billing, monitoring campaign health, troubleshooting, and producing reports. The role requires strong analytical skills, excellent communication, and proficiency in Microsoft Office. Experience in Sales Planning, Client Services, or Ad Operations is preferred. This role offers opportunities to learn and grow within the dynamic world of digital advertising.

Must have:

Support Client Success Managers
Campaign setup and documentation
Liaison with Ad Ops and Billing
Campaign monitoring and troubleshooting
Strong analytical and communication skills
Proficiency in Microsoft Office

Good to have:

Familiarity with CRM and OMS
Experience with digital tools and technology platforms

Perks:

Thoughtfully curated benefits
Opportunities for growth
Supportive and collaborative work environment
Health insurance coverage
Employee wellness program
Life and disability insurance
Retirement savings plan
Paid holidays, sick time and vacation
Annual bonuses, short- and long-term incentives

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Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The WBD Client Success Team is part of the Revenue Operations organization. The team consists of Sr. Client Success Managers (CSMs), Client Success Managers (CSMs), Client Success Coordinators (CSCs), Managers, and Directors who oversee and optimize custom video & social campaigns across WBD Entertainment and News brands, helping advertisers meet and exceed performance goals.

The Client Success Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Client Success Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the Client Success Managers and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising.

Job Responsibilities

Support the Client Success Managers (CSM) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy

Partner with CSM counterparts to align on tasks and deadlines for assigned accounts

Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research

Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative

Act as primary point of contact for Billing and Corporate Credit team for invoicespo revisions and credit checks

Monitor the health of your clients’ campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary

Capture screenshots and produce mockups

Partner with the billing and collections teams to resolve billing related issues

Support Client Services teammates in day-to-day tasks and special ad hoc project

Qualifications & Skills

0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role

Ability to manage multiple projects and tight deadlines

Ability to prioritize across short-term and long-term goals

Strong analytical skills & entrepreneurial attitude

Ability to work in a team and independently

Excellent written and oral communication skills

Familiarity with digital tools and technology platforms including CRM and OMS is a plus

Proficiency in Microsoft Office Suite

BA/BS from a 4-year university or equivalent experience

Must have the legal right to work in the United States.

Closing Statement

Warner Bros. Discovery and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $39,196.00 - $72,792.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.

View Full Job Description

$39.2K - $72.8K/yr (Outscal est.)

$56.0K/yr avg.

New York, New York, United States

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About The Company

Warner Bros. Discovery

484 Active Jobs

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.