Clinical Client Policy Data Analyst

Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.  

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

ESSENTIAL FUNCTIONS

• Provide in-depth clinical coding analysis of professional and facility claims routed to the Clinical Coding Policy queue based on new or updated edit logic.
• Works well with a team.
• Provide in-depth research on Coding Scenarios.
• Communication and a team-work approach.
• Identify and provide root-cause analysis of edit performance issues.
• Advise leadership if edits are working as intended and support decision with validation data.
• Assist in creating and maintaining job aides aimed at promoting consistency in clinical validations and claims workflow process improvements.
• Assist in the submission of IT requests associated with validations and the enhancement of reports/tools needed to maximize results.
• Maintain current industry knowledge of claim edit references including, but not limited to: AMA, CMS, NCCI.
• Assists in the documentation of updated process, guidelines for review, enhancements, and automation.
• Work closely with leadership in departmental functions and special projects.
• Work closely with the resolution analysts.

JOB REQUIREMENTS

• 2+ years of relevant experience or equivalent combination of education & work within healthcare payers/claims payment processing
• Certified Coder (CCS, CCS-P or CPC)
• RN, LPN or LVN preferred but not required
• Ability to interpret claim edit rules and references
• Solid understanding of claims workflow and the ability to interpret professional and facility claim forms
• Knowledge of payer reimbursement policies, state and federal regulations and applicable industry standards
• Ability to apply industry coding guidelines to claim processes
• Strong understanding of Clinical Policy interpretation required
• Ability to perform audits of claims processes and apply root-cause
• Ability to manipulate data in Excel
• Experience managing business relationships
• Excellent verbal & written communication skills
• 1+ years of experience in review of Medical Records and application of NCCI editing

Education:

RN or LPN, Bachelor’s Degree preferred

Current, active CPC or equivalent credentialing required