Community Manager (Toys)
Job Summary
Job Description
ZURU Toys seeks a passionate Community Manager to deliver exceptional customer experiences and drive brand engagement. Responsibilities include managing social media interactions, responding to customer inquiries via various channels, collaborating with the Brand Engagement Director on complex issues, managing influencer campaigns, tracking customer interactions, and generating monthly/weekly reports on customer feedback, product issues, and defective stock. The ideal candidate will possess strong customer service, social media management, and communication skills, along with experience in community management or a related field. The role requires excellent organizational skills to manage competing priorities and contribute to a dynamic office culture. This is an onsite role in Auckland, New Zealand.
Must have:
- Excellent customer service skills
- Social media management expertise
- Strong communication (written & verbal)
- Experience in community management
- Data analysis and reporting skills
Good to have:
- Influencer marketing experience
- Experience with international teams
Perks:
- Culture for Growth
- Health & Well-being Benefits (including an onsite 24/7 gym)
- Global Opportunities
- Competitive Remuneration
- Lots of fresh fruit, coffee, pals fridge and more
4 skills required
Job Details
✨ Passionate about Customer Service, Community Management, and Social Media? This is Your Chance to Shine! ✨
About ZURU
ZURU is on a mission to disrupt industries, challenge the status quo, and catalyze change through radical innovation and advances in automation. This is in play in different pillars of the company: ZURU Toys are re-imagining what it means to play; ZURU Tech is shaping a better future by leading the next building revolution; and ZURU Edge is pioneering new-generation FMCG brands to better serve modern consumers.
Founded in 2003 by EY Entrepreneur of the Year and World Entrepreneur Hall of Fame brothers Nick and Mat Mowbray, ZURU has quickly grown to a team of over 5,000 direct and indirect members across more than 30 international locations.
One of the largest toy companies in the world, our globally recognized and award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our global FMCG brands include MONDAY Haircare, Rascals, NOOD, BONKERS, and Gumi Yum Surprise.
YOUR ROLE
This opportunity is perfect for anyone passionate about customer service, influencer marketing, or social media. We're looking for our next Community Manager to deliver best-in-class community management and drive brand engagement for ZURU Toys
WHAT YOU'LL DO
- Ensure the customer journey and experience is best-in-class through responding to and interacting with customers across social platforms and email communication.
- Establish excellent knowledge of brands and their product ranges so that customers receive best-in-class responses with full information.
- Work directly with Brand Engagement Director to address any complex queries from customers and ensure these are handled seamlessly.
- Manage influencer/creator campaigns to support overall marketing goals
- Keep records of customer interactions, transactions, comments and complaints.
- Monthly reporting to the wider brand team on hero customer feedback, common requests, product issues and feedback to ensure customer needs are always governing ongoing strategies.
- Week to week reporting on defective stock issues and managing replacement stock send- outs to drive brand love.
- Support/Lead our overseas based customer service team and ensure their quality is at the ZURU standards
WHAT YOU'LL BRING
- You studied Marketing, Business or related field
- You have related experience in community management, customer service, social media or equivalent
- Excellent verbal communication, writing skills and interpersonal skills
- Your passionate about social media management and marketing
- You have genuine interest on cross-functional and cross-collaborative work
- You have the ability to multi-task and stay organised to manage competing priorities
- You are excited to contribute to our dynamic office culture (Onsite role in Auckland)
ABOUT ZURU
ZURU is on a quest to reimagine tomorrow. Founded in 2003, ZURU Group has rapidly grown and now spans three core divisions—ZURU Toys, ZURU Edge (consumer goods) and ZURU Tech (construction).
Known for its cutting-edge software and world-leading automation and manufacturing systems, ZURU has over 5,000 team members in over 30 global locations, making it perfectly placed to continue building its reputation as one of the fastest-growing and most disruptive companies in the world.
At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.
At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.
Get to know us a little better by checking out @lifeatzuru on Instagram or www.zuru.com.
WHAT WE OFFER
🌱 Culture for Growth
🧘 Health & Well Being Benefits (including an onsite 24/7 gym)
🌎 Global Opportunities
💡 Surrounded by an A Player Team
💰 Competitive Remuneration
🐶 Furry Office Friends
🍓 Lots of fresh fruit, coffee, pals fridge and more
ZURU – Reimagining tomorrow 🚀
#LI-JK1
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