“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
The Consumer Insights, Measurement, and Analytics (CIMA) organization informs strategy development through relevant data analytics, integration, and insights. We provide consumer centric solutions through deep understanding of all relevant audiences.
You will reside within the Walt Disney World Consumer Insight Team. This team identifies demand drivers and revenue opportunities, explores consumer needs to inform long-term strategies, and maximizes the guest experience across Walt Disney World offerings to build long-term consumer loyalty and sustainable profitability.
On any given day, you will find yourself collaborating with partners, analyzing & interpreting data, and creating effective visuals in order to influence decision-makers as they set strategy to drive the business. You will work to uncover new connections by mining many different data sets for key insight, integrate information from internal and external sources to understand consumer behavior and develop a holistic story. You will cut through the noise to provide actionable insight in a clear, objective visual way.
You will report to the Manager - Consumer Insight.
What you will do:
Exhibit curiosity – Be a detective, searching and exploring, asking why, identifying cause/effect and connecting bits of information to create a cohesive story.
Research and Analysis – Derive insights through various techniques including analysis of survey data, scenario modeling, competitive intelligence and Walt Disney World guest visitation behaviors to inform strategic decision-making.
Create fact-based insights – Test hypotheses and build models to produce objective and clear conclusions.
Measurement – Identify, develop, execute, manage and utilize measurement plans and tools to track KPIs.
Understand the bigger picture – Gather a holistic understanding of the strategic context to ask meaningful questions and inform impactful solutions.
Team up with partners – Develop and grow relationships with partners to build influence as well as collaborate to create better insight.
Storytelling – Use impactful visual representations of data insight to craft a story that engages the audience, clearly communicates and delivers a memorable point-of-view.
Minimum of one-year relevant experience in a related field (e.g. marketing/sales, market research, business analytics, strategic planning, new product development, journalism, industrial engineering).
Experience analyzing and evaluating consumer data and developing actionable insights.
Experience with analytical tools such as Excel, SAS, or SPSS (can develop and manipulate complex spreadsheets and data sets).
Strong communication and storytelling of insight to influence others and advocate for consumers, customers, and Guests (verbal, written, and presentation).
Demonstrated strong work ethic, high intellectual curiosity and critical thinking skills.
High attention to detail and accuracy is a must.
Flexible and nimble - can easily and quickly adapt to changing priorities.
Experience in quantitative research analysis.
Experience writing syntax to query and analyze data such as in SPSS.
Experience in theme parks, hospitality or entertainment industries.
Experience with Tableau or equivalent data visualization tools.
Bachelor’s Degree or equivalent in related field, including, but not limited to: Research, Statistics, Economics, Cognitive Science, Journalism, Business, Engineering
This position will be located in Celebration, FL.
This is a Full-Time position.
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
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From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!
The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…
What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!
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