Content Moderation Team Lead

6 Days ago • 4 Years + • Editorial

Job Summary

Job Description

Overwolf seeks a Content Moderation Team Lead to manage a team, ensuring timely and effective moderation across regions and time zones. Responsibilities include supervising, coaching, and evaluating team performance; maintaining high content quality standards; reviewing and approving mods/add-ons; handling escalated issues; establishing moderation best practices; analyzing data for improvements; and coordinating with other teams. The ideal candidate has 1+ years of team management experience and 3+ years in technical support/customer service within the SaaS/tech industry, is a passionate gamer, and possesses excellent communication and leadership skills.
Must have:
  • Lead Content Moderation team
  • Supervise and coach team members
  • Maintain high content quality standards
  • Handle escalated creator issues
  • Establish best practices for moderation
  • Analyze community feedback and data
  • 3+ years tech support/customer service experience
  • Excellent communication and leadership skills
Good to have:
  • Experience with modding communities
  • Knowledge of programming languages (Java, LUA, etc.)
  • Familiarity with various file types and folder structures

Job Details

Description

Overwolf is on the hunt for a Content Moderation Team Leader to guide our content moderation adventurers while upholding the integrity and quality of user-generated content on our platform. As our Moderation Maestro, you will ensure that every project meets our standards, assist authors with inquiries, and continuously enhance the overall user experience. Your role will be pivotal in maintaining a safe, engaging, and thriving community for creators and gamers alike.

If you’re a champion of content quality, a master communicator with razor-sharp problem-solving skills, and a true gamer at heart, this role howls out your name. Join us on our journey and help shape the future of modding.

Responsibilities

In this role, you will:

  • Lead the Content Moderation team, ensuring timely and effective moderation across multiple regions and time zones.
  • Supervise, coach, and evaluate the moderation team's performance and productivity, providing feedback and guidance.
  • Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety.
  • Review, approve, reject, or provide feedback for mods and addons while adhering to content, EULA, and ToS policies.
  • Handle escalated creator issues and complaints, resolving them in a timely and professional manner through multiple communication channels.
  • Establish and maintain best practices and procedures for moderation and community support.
  • Analyze community feedback and moderation data to identify areas for improvement and innovation.
  • Proactively enhance both the front-end and back-end project uploading processes and develop assistance guides and how-to articles.
  • Coordinate with various teams, including Support, R&D, and QA, to communicate community needs and ensure alignment of goals.
  • Lead daring raids into troll-infested dungeons to retrieve legendary loot.

Requirements

  • 1+ years of experience managing a team.
  • 3+ years of experience in a technical support or customer service role within the SaaS or technology industry.
  • Passionate gamer, actively engaged with 2-3 PC games (Bonus points for Minecraft, World of Warcraft, The Sims 4, Hogwarts Legacy, or ARK: Survival Ascended).
  • Proven track record of leading and motivating high-performing teams.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong technical skills and knowledge of site management and backend systems.
  • Ability to work under pressure, multitask, troubleshoot, and prioritize tasks and deadlines while staying organized and keeping records.
  • Native-level proficiency in written and spoken English.
  • Proven raid-leading experience, preferably in a troll-related environment.


Extra Bonus Points:

  • Prior experience in technological environments or software companies.
  • A solid understanding of various file types and folder structures.
  • Knowledge of programming languages like Java, LUA, or others.
  • Proficiency in Elvish weaponry.

Similar Jobs

Visa - Staff Site Reliability Engineer - IT Disaster Recovery (ITDR)

Visa

Ashburn, Virginia, United States (Hybrid)
4 Months ago
Nielsen Holdings - Sr. Data Engineer - (Big Data, Spark, Scala, Python, AWS, RDBMS, SQL)

Nielsen Holdings

Gurugram, Haryana, India (Hybrid)
5 Months ago
Riot Games - Principal Software Engineer, Product Tech-Lead - Unpublished R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
4 Months ago
HiLabs - Senior Software Development Engineer - Backend

HiLabs

Bengaluru, Karnataka, India (On-Site)
5 Months ago
ByteDance - Software Engineer, Payment Network

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
Netflix - Creative Writing Strategist - Korea

Netflix

Seoul, South Korea (On-Site)
2 Months ago
Team Liquid - Project Producer (Content Creative)

Team Liquid

Jakarta, Jakarta, Indonesia (On-Site)
6 Days ago
Sportskeeda - Editor - WWE

Sportskeeda

India (Remote)
2 Weeks ago
Epic Games - Knowledge Manager

Epic Games

United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PlayStation Global - Senior Software Engineer (Back End)

PlayStation Global

Aliso Viejo, California, United States (On-Site)
2 Weeks ago
Assystems - Backend Developer – ETL Integration

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
Postman - Senior Backend Engineer, Cloud Platform

Postman

San Francisco, California, United States (On-Site)
5 Months ago
PlayStation Global - Staff Software Engineer - Android/UI

PlayStation Global

Carlsbad, California, United States (On-Site)
1 Week ago
GoTo Group - Software Engineer - Comms Platform

GoTo Group

Bengaluru, Karnataka, India (On-Site)
5 Months ago
IGT - Technical Analyst

IGT

Rome, Lazio, Italy (On-Site)
3 Months ago
Google - Software Engineer II, Google Cloud

Google

(On-Site)
3 Months ago
The Walt Disney Company - Senior Java Engineer

The Walt Disney Company

Connecticut, United States (On-Site)
1 Week ago
Next Level Business Services - Java UI Developer

Next Level Business Services

Tampa, Florida, United States (On-Site)
5 Months ago
CloudHire - Senior Java Developer

CloudHire

Pune, Maharashtra, India (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Tel Aviv-Yafo, Tel Aviv District, Israel

NVIDIA - Senior GMP Project Manager

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Weeks ago
Playtika - ASO Manager

Playtika

Israel (On-Site)
5 Months ago
PLAYSTUDIOS - Experienced Business Analyst

PLAYSTUDIOS

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
6 Days ago
NVIDIA - Senior Chip Design Verification Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
3 Weeks ago
PAPAYA - Product Team Lead

PAPAYA

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Months ago
SuperPlay - Legal Counsel

SuperPlay

Tel Aviv District, Israel (On-Site)
3 Months ago
NVIDIA - Physical Design Backend Engineer

NVIDIA

Be'er Sheva, South District, Israel (On-Site)
1 Month ago
NVIDIA - Physical Design CAD Engineer

NVIDIA

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago
NVIDIA - Senior Firmware PHY Developer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
Moon Active - Delivery Manager

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Editorial Jobs

The Walt Disney Company - Senior Manager, Content Programming (Live Sports & News)

The Walt Disney Company

Glendale, California, United States (On-Site)
1 Week ago
Sportskeeda - Writer - Music & Pop Culture

Sportskeeda

India (Remote)
4 Months ago
My Fitness Pal - Editorial Intern - Multi-channel Writing - Summer 2025

My Fitness Pal

United States (Remote)
1 Month ago
POWTOON - Instructional Designer & Learning Strategist

POWTOON

United States (Remote)
1 Week ago
AI Fund - Curriculum Developer

AI Fund

India (Remote)
5 Months ago
The Walt Disney Company - Editorial Assistant Intern - Original Productions

The Walt Disney Company

Paris, Île-de-France, France (On-Site)
1 Week ago
Sportskeeda - Motorsports Static Writer

Sportskeeda

India (Remote)
1 Month ago
Sportskeeda - MMA Anchor

Sportskeeda

India (Remote)
1 Month ago
Skillz - Communications Co-Op - Spring 2025

Skillz

Las Vegas, Nevada, United States (On-Site)
2 Months ago
Sportskeeda - Cricket and Football Static Writer

Sportskeeda

India (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We empower them to build, grow, and monetize in-game apps and mods. Built for creators by creators, Overwolf is uniting the in-game creator community. Our mission is to make sure that creators have everything they need to make a living doing what they love: developing awesome gaming experiences, enjoyed by both gamers and game developers.

 

New Jersey, United States (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Nottingham, England, United Kingdom (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)

View All Jobs

Get notified when new jobs are added by Overwolf

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug