Country Process Owner, Googler Experience

1 Month ago • 7 Years + • Human Resource

Job Summary

Job Description

As a Country Process Owner for Googler Experience, you'll design and optimize HR processes in Mexico to improve efficiency and reduce risks. You'll ensure local compliance, design operationally compliant processes, and optimize existing systems for scalability. Key responsibilities include designing process and program improvements, planning service changes, coordinating vendors, developing resource documentation (process mapping, training), and presenting data analysis to stakeholders. This role requires strong problem-solving, change management, and process design skills, along with the ability to work collaboratively across functions in a fast-paced environment. You'll need fluency in English and Spanish.
Must have:
  • Bachelor's degree or equivalent experience
  • 7+ years HR experience
  • HR policy, practice, and compliance knowledge
  • Fluent English and Spanish
  • Process design and optimization
  • Compliance risk mitigation
  • Data analysis and reporting
Good to have:
  • Experience with HR digitalization
  • Data-driven decision making
  • Project and program management
  • Ambiguous environment adaptability
  • Cross-functional collaboration

Job Details


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience working as a Human Resources.
  • Experience with HR policies and practices, state and federal employment laws, and compliance guidelines.
  • Ability to communicate in English and Spanish fluently to interact with local stakeholders.

Preferred qualifications:

  • Experience in human resources, people programs, or other large-scale people related roles.
  • Experience with Digital Transformation/HR Digitalization.
  • Experience with a data driven approach in decision making, including data analysis, advanced proficiency with spread sheets and Apps Script.
  • Experience leading multiple projects in parallel and program managing large-scale complex projects.
  • Ability to work in an ambiguous environment and collaborate across multiple areas.

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

As a Country Process Owner, you will serve as a process designer for our portfolio of activities and projects. You will be responsible for designing process and program improvements to address local business needs, design and plan the roll-out of service changes, coordinate local vendors and work to develop and maintain resource documentation, including process mapping, training materials and knowledge management.

In this role, you will be able to use your problem solving, change management and process design skills. You will take thoughtful risks, iterate quickly, and be ready to work side-by-side with a team of Googlers driving alignment across different functions.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

  • Design and optimize country specific processes to address business needs, improve efficiency, and reduce known risks.
  • Be responsible for executing the critical Human Resources (HR) requirements in the country, and ensure local compliance.
  • Design and execute operationally compliant processes that mitigate HR Compliance risks.
  • Optimize existing processes to enable operational efficiency and scalability that delivers extraordinary experiences for Googlers.
  • Develop comprehensive documentation, data analysis, reporting, and presentation to align cross-functional stakeholders.

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