The Senior Manager/Director of Business Operation Support will oversee and optimize the operational support functions. The role involves streamlining processes, enhancing efficiency, and driving cross-functional collaboration to achieve organizational goals. Responsibilities include leading the Business Operation Support (BOS) team, managing a team of up to 100 professionals, designing and implementing operational strategies, identifying opportunities for process improvement, and fostering a culture of continuous improvement. It also involves risk management, ensuring compliance, and partnering with senior leadership to establish KPIs. Furthermore, it includes leading the development and execution of global initiatives and communicating progress to senior management. The candidate should have excellent communication and interpersonal skills to influence cross-functional teams.