Delivery Support Advisor

As a Delivery Support Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences. 

Location: Office based 

We Offer:

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology, advanced tools and software
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace

• First-line representative of our brand, mission, and products.
• Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
• Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
• Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
• Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
• Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
• Explain and simplify complex information to customers.  
• Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
• Proactively takes initiative and decisive moves to advance tasks.
• Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork. 
• Maintains a high standard of accuracy and attention to detail in all tasks executed.