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Delivery Support Advisor

England, United Kingdom (On-site)

Delivery Support Advisor

2 Hours ago • 1 Years + • Administrative • Undisclosed

About the job

4 skills required for this role

Add these skills to join the top 1% applicants for this job

excel

communication

ms-office

team-management

Job Description

As a Delivery Support Advisor, you'll ensure a seamless customer experience from purchase to delivery. You'll handle customer inquiries across various channels (phone, chat, etc.), providing first-time resolutions and guiding them through the pre-delivery process. Responsibilities include addressing concerns, educating customers about products, prioritizing tasks, maintaining accurate records, and collaborating with other departments. The role demands strong communication, problem-solving, and teamwork skills, along with the ability to handle high-pressure situations and work effectively both independently and collaboratively. A minimum of one year's customer service experience in a fast-paced environment is required, along with a valid driver's license for at least two years.

Must have:

1+ year customer service experience
Excellent communication skills
Problem-solving abilities
Teamwork and collaboration skills
Proficiency in MS Office & communication tools
Valid driver's license (2+ years)
Ability to handle high-pressure situations

Perks:

Dynamic and fast-paced environment
Innovative technology and tools
Ongoing training and development
Competitive compensation and benefits
Safe and fun workplace

What to Expect

As a Delivery Support Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.

Location: Office based

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean and fun workplace

What You’ll Do

First-line representative of our brand, mission, and products.
Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
Explain and simplify complex information to customers.
Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
Proactively takes initiative and decisive moves to advance tasks.
Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
Maintains a high standard of accuracy and attention to detail in all tasks executed.

What You’ll Bring

At least 1 year of customer service experience in a fast-paced environment.
Strong interpersonal skills and aware of the appropriate behaviour when supporting diverse types of customers.
Can work effectively under pressure, both independently and collaboratively as part of a team.
Strong verbal and written communication skills.
Positive, enthusiastic, and passionate.
Can hold yourself and others accountable for delivering results and meeting commitments.
Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
Resilience and adaptability to an ever-changing work environment.
Showcases an ability to take initiative and be proactive.
Must have a valid driver’s license for a minimum of 2 years.
Must have and continue to maintain a valid and safe driving record.
Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).

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