Outscal Logooutscal logo

Disney VIP Tour Guide

1 Hour ago • 1-2 Years • Administrative • Education

Job Summary

Job Description

As a Disney VIP Tour Guide, you'll craft unforgettable experiences for esteemed guests. Responsibilities include handling pre-arrival and on-day tour reservations, coordinating logistics, planning itineraries, and conducting post-tour follow-ups. You'll deliver personalized concierge-level service, customizing VIP tour experiences based on guest preferences, leveraging resort knowledge and resources. Responsibilities may include transporting guests, conducting bag checks, and cross-promoting premium offerings. You'll need excellent communication skills, a guest-service mindset exceeding expectations, and the ability to handle guest situations professionally. You will also assist with other tasks assigned by the manager on duty and support Disney Special Activities operations. This role requires fluency in English, Cantonese, and Putonghua.
Must have:
  • Tertiary education in Hospitality/Tourism
  • 1+ year experience in guest services
  • Proficient in Microsoft Office
  • Fluent in English, Cantonese, Putonghua
  • Excellent communication & problem-solving skills
Good to have:
  • Associate degree in Hospitality/Tourism
  • 2+ years experience in guest services
  • Valid driving license

Job Details

Job Summary:

Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!

Responsibilities:

  • Responsible for handling day-to-day pre-arrival & on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.
  • Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests.
  • Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit.
  • Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.
  • Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.
  • Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.
  • Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.
  • Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.

Basic Qualifications:

  • Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.
  • 1 Year experience in hotel, tourism and/or guest services industry
  • Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.
  • Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua.

Preferred Qualifications:

  • Associate degree in hospitality or Tourism Management courses.
  • 2 years, with experience in hotel, tourism and/or guest services industry.
  • Possession of a valid driving license is desirable.

Required Education

  • Tertiary education qualification from Hotel, Hospitality or Tourism Management courses

Preferred Education

  • Associate degree in hospitality or Tourism Management courses

Additional Information:

SCHEDULE AVAILABILTY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company - typically 5 to 6 working days per week including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Similar Jobs

SuperPlay - User Acquisition Team Lead

SuperPlay

Tel Aviv District, Israel (On-Site)
2 Months ago
AGS - American Gaming Systems - Field Service Technician II

AGS - American Gaming Systems

Michigan, United States (On-Site)
3 Weeks ago
Wargaming - Service Desk Administrator

Wargaming

Nicosia, Nicosia, Cyprus (Hybrid)
2 Weeks ago
Every matrix - Account Manager

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
2 Months ago
Lionbridge Games - Junior HR Generalist

Lionbridge Games

Masovian Voivodeship, Poland (On-Site)
18 Hours ago
Onward Search - Office Manager

Onward Search

Mercer Island, Washington, United States (On-Site)
20 Hours ago
AGS - American Gaming Systems - Field Service Technician II - MA

AGS - American Gaming Systems

Massachusetts, United States (On-Site)
2 Weeks ago
Infernozilla - Executive Assistant

Infernozilla

(Remote)
9 Months ago
Knack Studios - Power Automate Developers

Knack Studios

Chennai, Tamil Nadu, India (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - AV Support Integration Internship

Tesla

Brandenburg, Germany (On-Site)
1 Month ago
Fanatics - Recruiting Coordinator

Fanatics

Winona, Minnesota, United States (On-Site)
5 Months ago
Rockstar Games - Associate QA Tester: Online Services (Night Shift)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
1 Month ago
Ubisoft - Technical Design Director

Ubisoft

Montreal, Quebec, Canada (On-Site)
1 Week ago
Playtika - Accountant

Playtika

Romania (Hybrid)
3 Months ago
NinjaVan - Senior Associate I, Sales销售高级专员(华东)

NinjaVan

Xiamen, Fujian, China (On-Site)
5 Months ago
Intrepid Studios,  Inc  - Human Resources Manager

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
5 Months ago
Altagram Group - Localization QA - Video Game Tester – All Languages

Altagram Group

Canada (On-Site)
7 Months ago
Scientific Games  - Benefits Manager

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
VX Media - Showroom Coordinator Intern *UNPAID*

VX Media

New York, New York, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong

The Walt Disney Company - Guest Relations Host

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Controls Engineer

The Walt Disney Company

Hong Kong (On-Site)
1 Hour ago
Tencent - Tencent Cloud-Senior Database Solutions Architect

Tencent

Hong Kong (On-Site)
3 Months ago
OKX - Senior Product Manager, Trading Risk Management

OKX

Hong Kong (On-Site)
5 Months ago
The Walt Disney Company - Contract Administrator

The Walt Disney Company

Hong Kong (On-Site)
19 Hours ago
OKX - Senior/Principal Product Manager, DeFi Earn

OKX

Hong Kong (On-Site)
5 Months ago
The Walt Disney Company - Resort Call Center Representative

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Seamstress - Full Time

The Walt Disney Company

Hong Kong (On-Site)
3 Months ago
Animoca Brands - Legal Counsel (In-house)

Animoca Brands

Hong Kong (On-Site)
6 Months ago
The Walt Disney Company - HR Business Partner

The Walt Disney Company

Hong Kong (On-Site)
19 Hours ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Company3 Method Studios - System Engineer

Company3 Method Studios

Canada (On-Site)
4 Months ago
Evolution - Office Coordinator

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
8 Months ago
The Walt Disney Company - Guest Relations Host

The Walt Disney Company

Hong Kong (On-Site)
1 Hour ago
Gaming Innovation Group  - System Administrator

Gaming Innovation Group

Sliema, Malta (Hybrid)
6 Days ago
QUANTIC DREAM - Technicien Support Informatique

QUANTIC DREAM

Paris, Île-de-France, France (On-Site)
2 Months ago
Nagarro - Senior Technical Consultant Backup Infrastructure

Nagarro

Germany (Remote)
1 Month ago
Next Level Business Services - IIB, DP, ODM Admin

Next Level Business Services

Burbank, California, United States (On-Site)
5 Months ago
Inspired Entertainment - Seasonal Arcade Host

Inspired Entertainment

(On-Site)
1 Hour ago
Warner Bros Games - P2P Analyst, Invoice Processing

Warner Bros Games

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Nintendo - Manager, Software Engineering

Nintendo

Redmond, Washington, United States (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

São Paulo, State Of São Paulo, Brazil (On-Site)

Hong Kong (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Serris, Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

Serris, Île-de-France, France (On-Site)

Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by The Walt Disney Company

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug