CLM Support Specialist

1 Month ago • 1-2 Years • Administrative

Job Summary

Job Description

The Application Evolution Services team at PwC Poland seeks a 2nd-level CLM Support Specialist to provide support for Icertis software solutions. Responsibilities include root cause analysis, resolving technical issues, collaborating with other IT teams, documenting solutions, providing technical guidance, monitoring system upgrades, and conducting training sessions. The ideal candidate will have 1-2 years' experience in a similar role and experience with CLM solutions (Icertis preferred, but others such as Conga, DocuSign CLM, or Coupa are acceptable). Strong analytical, problem-solving, and communication skills are essential.
Must have:
  • 1-2 years experience in similar role
  • CLM solution experience (Icertis preferred)
  • Root cause analysis and problem-solving
  • Technical support and documentation
  • Collaboration with other IT teams
  • Strong communication skills
Good to have:
  • Icertis certifications
  • Workflow configuration skills
  • Low-code tool experience
  • ITIL process understanding
  • German language proficiency
Perks:
  • Hybrid working model
  • Flexible start times
  • Workation
  • Sabbatical leave
  • Medical care package
  • Mindfulness and psychological support
  • Development and upskilling opportunities
  • Individual benefits package options
  • 3 paid hours for volunteering per month
  • Additional paid birthday day off

Job Details

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

As a 2nd-level CLM Support Specialist, you will be responsible for conducting root cause analysis and resolving technical issues related to Contract Lifecycle Management (CLM) solutions, specifically Icertis. Ideally, if you have experience with Icertis software, but this is not a hard blocker - experience with any CLM systems, other solutions supporting document workflows or similar and/or willingness to learn the Icertis software is sufficient. 

Key Responsibilities: 

  • Provide 2nd-line support for Icertis software solutions, ensuring timely resolution of issues and maintaining high customer satisfaction. 

  • Analyze and resolve technical issues. 

  • Perform root cause analysis to identify and address recurring problems. 

  • Collaborate with 1st-line support teams and other IT teams to escalate and resolve complex issues. 

  • Document solutions and workarounds for future reference and knowledge sharing. 

  • Provide technical guidance and support to end-users and internal teams. 

  • Monitor the impact of system upgrades on its behavior and test it to ensure smooth version transitions/actualizations. 

  • Conduct training sessions and create documentation for end-users and support teams. 

Required Skills: 

  • 1-2 years of experience in a similar position. 

  • Experience with any Contract Lifecycle Management (CLM) solutions (e.g., Conga, DocuSign CLM, Coupa) is highly desirable. 

  • Ability to quickly learn and adapt to Icertis software. 

  • Skills in configuring workflows and experience with low-code tools are beneficial. 

  • Solid understanding of ITIL processes and best practices. 

  • Strong analytical and problem-solving skills. 

  • Excellent communication and interpersonal abilities. 

  • Ability to work independently and manage multiple priorities. 

  • Bachelor's degree in IT, Business Administration, or a related field is highly recommended but not mandatory. 

  • Strong proficiency in English, both written and spoken; knowledge of German is a plus. 

  • Icertis certifications are welcome but not a blocker. 

By joining us you gain: 

  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, 

  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker, 

  • Wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, 

  • Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 

  • 3 paid hours for volunteering per month, 

  • Additional paid Birthday Day off,

  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process:

  • Apply, 

  • Have a conversation with our Recruiter on a short HR screening call,

  • Let's get to know each other better during an interview with the Hiring Manager.

Should you have any questions, please do not hesitate to reach out to us: pl_ITrecruitment@pwc.com.

Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.

#LI-KP1  #LI-Hybrid

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About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

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