Dispatcher, Part-Time Global Security Control Center

1 Day ago • All levels • Administrative • Operations

Job Summary

Job Description

The Global Security Control Center (GSCC) Dispatcher is responsible for communicating and executing safety and security strategies for Disney personnel, operations, assets, and brands. This role involves using two-way radios, phones, email, and web-based systems to relay information during emergencies and non-emergencies. Responsibilities include triaging calls, deploying resources, managing access control systems, monitoring alarms, and creating visitor entry requests. The Dispatcher must be a skilled multitasker with excellent communication skills, capable of interacting with various individuals including company personnel, guests, and law enforcement. Maintaining confidentiality and professionalism is crucial, requiring flexibility to work rotating shifts, including weekends and holidays.
Must have:
  • Experience in Control/Security Operations Center
  • Excellent communication (written & verbal)
  • Strong multitasking & problem-solving skills
  • Proficiency in Microsoft Office 365
  • California BSIS Guard Card (or ability to obtain)
  • Valid US Driver's License
Good to have:
  • Law enforcement, security, fire, or medical experience
  • Incident management software experience
  • Knowledge of emergency management systems
  • First Aid, CPR, and AED certification
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Disney-exclusive extras

Job Details

Job Summary:

Dispatcher  Part-time Global Security Control Center

Would you like to be part of the team that helps protect the magic at The Walt Disney Company? At Disney, we are storytellers. We make the impossible possible by pushing the envelope to bring stories to life through our movies, products, theme parks & resorts, and media networks.

As a Global Security Control Center (GSCC) Dispatcher, you share the responsibility for communicating and executing strategies regarding the safety, security, and protection of all Disney personnel, business operations, assets, and our brands. You will also need to calmly relay information in a crisis event to ensure effective communication and coordinate the right resources in place to mitigate any impact to the Company.

About Your Future Team:

The GSCC is responsible for supporting emergency and non-emergency events, researching global affairs, call mitigation, event dispatching, and 24/7 event-driven notification services. During emergencies, the GSCC directs and coordinates support by aiding essential operational services, notification warnings of potential risks, distribution of employee information, and serving as the main communication intake point for Global Security.

Are you ready to help protect the magic? If so, we invite you to discover why a career with Disney is the opportunity you have been looking for!

Every day as a Dispatcher is unique! Depending on your shift, you might:

  • Use your critical thinking, problem-solving skills, and sound judgment when facilitating communications to provide solutions to incidents & events that impact Disney staff.
  • Use two-way radio communication and circulate that information via various methods (e.g., Radio, Telephone, E-mail, Web).
  • Aid and support employees and guests through a triage of local and global security issues.
  • Triage emergency alarms & access control systems companywide and deploy resources as needed.
  • Respond to various priority calls to timely and accurately identify emergency situations.
  • Create and monitor visitor requests for entry into the visitor management system.
  • Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.
     

Here is what you will need to be successful in this role:

  • Experience working in a Control or Security Operations Center related operation.
  • You are a great multi-tasker who can receive & relay direction and coordinate several incidents at once in fast paced environment.
  • Your verbal and written communications skills are top-notch, and you have no problem interacting with company personnel or executives, guests, and law enforcement.
  • Consistently maintain confidentiality of information and professionalism, while also transitioning between calm and extremely active work conditions daily.
  • You are an active listener who works well within a team setting and has no problem occasionally working proficiently on your own under minimal supervision.
  • Flexibility is important to us, and we would need you to be available to work on a rotating or on-call schedule including weekends, holidays and/or third shift (Potential shifts: 6AM-2:30PM, 2PM-10:30PM, or 10PM - 6:30AM).
  • Familiar with Microsoft Office 365 Suite and demonstrated typing proficiency.
  • A valid California BSIS issued Guard Card License or able to obtain one.
  • Valid US Driver's license.
     

It would be a plus if you also have:

  • Previous work-related experience in law enforcement, security, fire, and/or a medical related field.
  • Completed course work and/or certifications in a related area.
  • You have experience with incident management software and computer-aided dispatching systems.
  • Knowledge of local, state, and federal security and emergency management systems.
  • Certification in First Aid, CPR, and AED.
     

Education is important to us, here is what we are looking for:

  • High school diploma, GED, and or equivalent experience
     

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
 

#DisneySecurity #twdcmedia and #corp_media
 

To learn more about the GSCC, please click on the Employee Spotlight link below featuring one of our leaders-Josh!


The hiring range for this position in Burbank, California is $25.58 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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