The Customer Service Engineer will be responsible for resolving technical issues related to hardware, software, communications, and installations. Key responsibilities include answering emails, chats, and phone calls, conducting remote troubleshooting, processing warranty claims, providing pre-sales information, assisting with site activations, documenting activities in a CRM, coordinating with engineering, and participating in training. The role requires strong interpersonal and communication skills, proficiency in German, and a general understanding of electrical concepts. The position involves working in a fast-paced environment to ensure a positive customer experience. This role will be supporting operational hours from 6:30 am – 11:00 pm, Sun to Sat and candidate must be open to working on weekends.