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Front Desk Agent - Full Time (English/Japanese Speaking), $32.74/Hour

The Walt Disney Company

Hawaii, United States (On-site)

Front Desk Agent - Full Time (English/Japanese Speaking), $32.74/Hour

51 Minutes ago • All levels • Administrative

About the job

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leadership

Job Description

The Front Desk Agent at Aulani, A Disney Resort and Spa, is responsible for providing exceptional guest service during check-in/check-out, handling inquiries, providing information about resort amenities and local areas, and ensuring a magical guest experience. This role requires strong communication skills (English and Japanese fluency required), proficiency in handling cash and various payment methods, and the ability to remain calm under pressure. The position involves both indoor and outdoor work at the front desk and porte cochere, assisting guests throughout the day and night. The agent will utilize service recovery methods to address guest concerns, maintain guest privacy, and handle a high volume of transactions.

Must have:

Guest check-in/check-out
Cash handling experience
Strong communication skills (English/Japanese)
Computer proficiency
Problem-solving skills
Service recovery methods

Good to have:

Knowledge of Hawaiian language
Hotel/front desk experience
Leadership experience
Hawaiian tourism experience

Perks:

100% healthcare coverage
Tuition reimbursement
Free lunch
Free parking
Free theme park admission

Job Summary:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

100% full coverage of healthcare for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!

Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

Responsibilities:

Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
Strong computer skills and knowledge is required
Must feel comfortable handling large amounts of money and possesses a high-level of integrity
Ability to reflect a professional image while maintaining guest privacy
Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night.
Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods.

Basic Qualifications:

Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working environment
Ability to multi task
Ability to confidently utilize service recovery methods
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction
You must be at least 18 years of age to be considered for this role
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

Preferred Qualifications:

Proficient in English and Japanese Language Required
Knowledge of Hawaiian language preferred
Previous work experience in a Hotel/Front Desk environment
Previous experience in a high volume, fast paced office type environment
Previous Leadership experience
Previous experience working in a Hawaiian tourism or hospitality role

Additional Information:

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION
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Keyword: Aulani Casting, aulanicasting

The pay rate for this role in Hawaii is $32.74 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

View Full Job Description

$68.0K - $68.0K/yr (Outscal est.)

$68.0K/yr avg.

Kapolei, Hawaii, United States

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About The Company

The Walt Disney Company

1060 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!