Game Ops Manager

What You'll Do

• Manage and optimize the live operations of the game, ensuring smooth daily functionality and player engagement.

• Oversee in-game events, content releases, seasonal updates, and monetization strategies.

• Collaborate with cross-functional teams (e.g., product, design, engineering, analytics) to define and implement key operational goals.

• Analyze data and KPIs to identify trends, troubleshoot issues, and suggest improvements for gameplay, player retention, and monetization.

• Collaborate with the management of community and player feedback, addressing issues, providing updates, and ensuring that player satisfaction is consistently maintained.

• Develop and maintain operational processes, workflows, and best practices to streamline game ops production.

• Work with customer support to ensure timely and effective resolution of player issues and concerns.

• Act as a liaison between the live operations team and senior leadership, providing regular reports and updates on the game’s performance.

• Drive incident management and troubleshooting for critical issues, working with the development team to resolve them as quickly as possible.

• Manage the deployment of in-game content, ensuring it is done seamlessly with minimal disruption to players.

What We're Looking For

• 5+ years of experience in game operations, live ops, or related roles within the gaming industry.

• Proven track record of managing live game operations, including event planning, content updates, and player engagement strategies.

• Strong understanding of free-to-play (F2P) game economies, monetization strategies, and player retention best practices.

• Exceptional data analysis skills with the ability to translate data into actionable insights.

• Experience in working with cross-functional teams and coordinating with product, design, engineering, and customer support teams.

• Strong communication and problem-solving skills, with the ability to handle high-pressure situations effectively.

• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

• Familiarity with industry tools and platforms for game management, analytics, and content deployment.

• A passion for games and a deep understanding of player behavior.

Preferred Qualifications

• Strong skills in mathematics, economics, business, analytics, or related fields.

• You are exceptionally organized with strong planning and project management skills.

• Detail-oriented, with a focus on delivering results and meeting performance targets.

• A self-starter who takes initiative and excels at managing multiple priorities in a fast-paced, high-pressure environment.

• Excellent interpersonal and communication skills, capable of collaborating effectively with both internal teams and cross-functional partners.

• A creative mindset with a passion for creating and executing impactful campaigns.

Why Product Madness?

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino.  The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United. 

Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more. 

So what is stopping you from coming and joining the Madness?

Benefits:

• Flexibility: Flexible working schedules & Hybrid mode (2 days/week in office) 

• Health Benefits: Health care coverage on your first day of employment with competitive plans and virtual Health care offered 

• Wellbeing: Employee Assistance Program (EAP) + Wellness spending account (500$) 

• Time Off: 3 weeks + 4 floating days + 7 personal/sick days + Christmas shutdown 

• Financial Benefits: 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 Aristocrat Technologies (ATI) shares you buy, up to the set maximum, you will receive 1 for free 

• Team Member Assistance Fund: Up to $1,000 annually in financial support if you fall on hard times and need financial assistance  

• Free lunch + happy hours in the office 

• Access to LinkedIn Learning 

• Fun monthly team building events  

• + Many More ! 

Travel Expectations