Head of Operations - Xsolla ZK
About the job
Job Description
The Head of Operations at Xsolla ZK will develop and implement operational strategies, policies, and procedures, collaborating with business leaders to achieve goals. Responsibilities include optimizing processes, managing budgets, ensuring compliance, leading and mentoring teams, establishing KPIs, and collaborating cross-functionally. The ideal candidate possesses strong analytical skills, leadership capabilities, and operational expertise within the cryptocurrency, blockchain, or fintech industries. Experience in developing and optimizing processes in fast-paced, evolving environments is crucial. The role demands strategic thinking, problem-solving, excellent communication, and a results-driven mindset.
Must have:
- Develop and implement operational strategies
- Collaborate with business leaders
- Optimize processes and reduce costs
- Lead and mentor managers and staff
- Cryptocurrency/blockchain experience
- Strong analytical and problem-solving skills
Good to have:
- MBA
- Experience with ERP systems and CRM platforms
Perks:
- 100% company-paid medical, dental, and vision
- Unlimited Flexible Time Off
- Personalized career roadmap
- Professional development opportunities
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We are looking for a Head of Operations who is strategic, results-driven, and highly adaptable to join our leadership team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to build and optimize operational frameworks, scale processes for growth, and drive efficiencies across a global and evolving organization.
Strong analytical skills, leadership capabilities, and operational expertise are essential, along with experience in the cryptocurrency, blockchain, or fintech industries. The ability to lead cross-functional teams, manage competing priorities, and implement innovative solutions will be key to your success in this role.
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
RESPONSIBILITIES
- Develop and implement operational strategies, policies, and procedures.
- Collaborate with the business line leaders to set and achieve business goals.
- Lead the optimization of processes to enhance productivity and reduce costs.
- Oversee daily operational activities, ensuring efficiency and quality standards.
- Manage budgets, forecasts, and financial performance for operational departments.
- Ensure compliance with industry regulations and company policies.
- Lead, mentor, and develop managers and staff.
- Build a high-performing team culture, emphasizing collaboration and accountability.
- Manage talent acquisition, retention, and professional development initiatives.
- Establish key performance indicators (KPIs) to monitor operational success.
- Analyze data to identify areas for improvement and implement solutions.
- Prepare and present operational performance reports to stakeholders.
- Work closely with other departments (e.g., BD, Finance, Marketing) to support organizational objectives.
- Drive alignment between operational functions and business strategies.
- Identify and resolve operational bottlenecks and inefficiencies.
Operations Management
Team Leadership
Performance Tracking
Cross-Functional Collaboration
REQUIREMENTS
- Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
- Proven experience (5-10+ years) in a senior operational leadership role.
- Prior experience in the cryptocurrency industry or digital asset ecosystems, with a strong understanding of blockchain technology, crypto operations, and relevant regulatory frameworks.
- Demonstrated ability to develop and optimize processes in fast-paced, innovative, and evolving industries like crypto.
- Strong strategic thinking and problem-solving abilities.
- Excellent leadership and people management skills.
- Proficiency in operational tools and software (e.g., ERP systems, CRM platforms).
- Outstanding communication, negotiation, and decision-making skills.
- Experience in managing budgets and driving cost efficiencies.
- Results-driven mindset with a focus on continuous improvement.
- Ability to adapt and thrive in a fast-paced, dynamic environment.
- Commitment to fostering an inclusive and collaborative workplace culture
Closing
Don’t meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don’t meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn’t even know we need.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Head of Operations, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities
Working with vulnerable populations
Handling sensitive financial information/managing budgets/accessing funds
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
View Full Job Description
About The Company
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue.
Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
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