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IT Helpdesk Intern (Hybrid)

Ontario, Canada (Hybrid)

IT Helpdesk Intern (Hybrid)

11 Hours ago • Upto 1 Years • Administrative

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

slack

communication

Job Description

As an IT Helpdesk Intern at Super.com, you'll provide Level 1 support for hardware and software, resolving issues via ticketing systems, Slack, or in-person. Responsibilities include troubleshooting, tracking issues, guiding employees through problem-solving, escalating complex issues, providing accurate IT information, recording events, and suggesting process improvements. You'll also assist with identity and access management. The role is based in Toronto with a hybrid work model (3-5 days in office).

Must have:

L1 hardware/software support
Ticketing system experience
Troubleshooting skills
Excellent communication
Basic technical aptitude
Knowledge of Windows, Mac OS, Google Workspace & Office 365

Good to have:

Experience with service management software
IAM knowledge
Problem-solving skills
Customer-oriented approach

About Super.com

We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.

We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the Role

As an IT Helpdesk Intern you will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our Toronto office (in person, 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes.

Challenges You'll Solve

Provide L1 support for hardware and software needs through a ticketing system
Resolve issues for clients via slack or in person
Track customer issues and resolutions
Walk the employees through the problem-solving process
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services
Record events and problems in service management software
Pass on any feedback or suggestions by employees to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Assist in management of identity and access management in accordance with established policies and procedures
Determine the best solution based on the issue and details provided by employees

About You

Currently enrolled in College
Solution focused with excellent communication skills
Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365
Knowledge of how to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered
Propensity to work under pressure with a large workload
Has IT, Computer Science or relevant field experience

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

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