Lead Project Manager - Client Services

Red Games is seeking a Project Manager to join our growing Client Services team. This role is responsible for ensuring timely internal/external project communication and project flow from kick off to launch — and beyond. Responsibilities include ownership of resourcing from the development team, monitoring daily project progress, proactively tackling potential questions, delays, and conflicts, coordinating team check-ins, client communications, and facilitating open dialogue on project status.

RESPONSIBILITIES 

• Roadmap project goals and timelines to effectively communicate project status to leadership, team, and client stakeholders. 
• Maintain consistent, clear, and positive client communications on such things as project updates and task prioritization. 
• Organize team tasks across various project tools and development resources, including briefs, files, and documentation to increase project efficiency. 
• Manage Project Management internal/external tools and/or dashboards.
• Work closely with multi-disciplinary teams, including production and development, to package and deliver project deliverables. 
• Diligently follow client contracts and SOWs, with an eye towards managing out of scope requests (Change Orders).
• Proactively manage client feedback and review processes.
• Help navigate adjustments to existing schedules and commitments due to quick requests that need immediate attention. 
• Assist in organizing and defining requirements for complex, multi-faceted projects.
• Work with other project managers to assess bandwidth and manage priorities between teams.  

QUALIFICATIONS 

Skills & Qualifications

• 6+ years of PM experience (agency experience is a plus!)
• Agile methodology experience
• Highly skilled at organization and time management

• Competencies in project planning tools 
• Expert ability to juggle multiple projects with many moving pieces while weighing priorities effectively
• Client service oriented and great interpersonal and communication skills
• Highly accountable, solution-oriented, and detail-oriented
• Technically savvy and proactive about independently staying on top of the latest digital and game industry trends 
• Highly skilled in verbal and written communication  
• Ability to identify and clearly communicate project risks
• Brings a consistently positive attitude and willingness to share ideas and solutions
• Team player and collaborator with good listening skills