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Operation & Support - Associate

Uttar Pradesh, India (On-site)

Operation & Support - Associate

1 Month ago • All levels • Business Development

About the job

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communication

Job Description

We are seeking enthusiastic and results-driven Outbound Call Agents to join our team. You will be responsible for connecting with potential and existing customers via outbound calls, promoting our products/services, gathering feedback, and building customer relationships. Key responsibilities include making a high volume of outbound calls daily, qualifying leads, taking care of incoming calls, promoting products/services, building rapport with customers, and managing data accurately in the CRM system.

Must have:

Excellent verbal communication skills in Hindi/English
Strong listening and problem-solving abilities
Goal-oriented and motivated by achieving results
Proficiency in using CRM software and MS Office

Good to have:

Previous experience in sales, customer service, or a call center environment

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Position Overview:

We are looking for enthusiastic and results-driven Outbound Call Agents to join our team. The primary responsibility of this role is to connect with potential and existing customers via outbound calls, promoting our products/services, gathering feedback, and building customer relationships. The ideal candidate will have excellent communication skills, a friendly and persuasive demeanor, and a strong focus on meeting and exceeding performance targets.

Key Responsibilities:

Outbound/Inbound Calling:

Make a high volume of outbound calls daily to prospective or current customers.

Qualify leads and maintain a robust call list for maximum customer reach

Take care of all incoming calls

Product/Service Promotion:

Clearly explain the company’s offerings, answer customer questions, and promote relevant products/services.

Offer personalized recommendations based on customer interests and requirements.

Customer Engagement:

Build rapport with customers, ensuring a positive experience and fostering long-term engagement.

Actively listen to customer needs and provide tailored solutions or guidance.

Data Management: