· Managing workloads and providing tools to assure specialists meet and exceed objectives. Prioritize daily tasks.
· Collaborate with key stakeholders in Sales, Delivery and Operations to improve current work flow processes and minimize errors. Initiate and carry out automation programs to reduce manual effort and improve operational efficiency.
· Provide and drive internal cross-functional operational solutions for new business models and sales initiatives to ensure effective implementation.
· Establish regular performance reviews of new programs to track outcomes against goals.
· Prioritize and manage multiple projects, while adhering to business-critical deadlines in a fast paced environment.
· Develop OrderOps internal process documentation and guidance for customer facing teams
· Participate in global projects as and when needed
· Perform ad-hoc duties as assigned by line management
· Experienced people manager within an order operations or related role
· Self-starter who possesses exceptional time management skills and has a great attention to detail
· Strong understanding of CRM systems and a successful track record in leveraging IT resources to support more efficient sales-related processes
· Demonstrated high levels of problem solving skills
· Excellent communication skills, both oral and written
· Fluency in written and spoken English and other local languages
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