Parts Order Specialist
Job Summary
Job Description
The Parts Order Specialist is responsible for processing customer parts requests and orders quickly and accurately. This involves monitoring multiple communication channels (ticket system, email, phone) to receive and respond to requests. The specialist identifies correct part numbers and pricing, ensures accurate order details (quantity, destination, tracking) are entered into the system, and follows up on existing orders and quotes. Timely order status updates are provided to customers. The role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Additional responsibilities include creating shipping documentation, working with internal partners to expedite deliveries, and resolving order issues. Proficiency in using ERP/CRM systems and Microsoft Office Suite is essential.
Must have:
- Excellent customer service
- Fast and accurate data entry
- Strong attention to detail
- Proficient in MS Office
- Experience with ERP/CRM systems
- Order processing within 4 hours
Good to have:
- Warehouse/distribution experience
- Associates degree
7 skills required
Job Details
Job Description
Job Overview
A core function of the Parts Specialist position is to process customer requests as quickly as possible. The Parts Order Specialist position is responsible for taking all incoming quote requests and parts orders. This position will monitor the ticket system, email queue, and phone for requests. This position will handle all customer parts quote requests and orders as well as follow-up on existing orders and quotes. They will ensure that accurate part numbers, quantities, pricing, destination, and tracking information are entered and maintained in the order system and that every order is processed accurately within 4 hours. Provide customers with timely order status updates. The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast-paced growth environment.
Responsibilities
- Answer and respond to all incoming parts requests
- Research and identify correct part numbers and prices for customer requests
- Assist customer with selecting the correct parts
- Within BC, process customer quotes and parts requests
- Monitor Alliance ticket system for requests emailed in
- Follow-up on tickets, quotes, and orders constantly via email or phone for quick resolution
- Ensures all sales orders have ship to address and shipping information into ERP systems
- Works with internal partners to expedite deliveries as necessary for emergent orders
- Creates labels, bills of lading, and other shipping documentation for domestic and international packages
- Takes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queue
- Interfaces with Procurement, Production, and Product Repair departments to obtain product information and availability
- Ensure regulated orders are processed within Compliance requirements
- Performs other duties as required.
Skills/Requirements
- Minimum of 1 year of Customer Service
- Associates degree desired
- Absurdly outstanding customer service attitude
- Experience working in a warehouse, distribution center or manufacturing facility preferred
- Excellent oral and written communication skills
- Fast and accurate data entry ability
- Strong attention to detail
- Excellent organizational skills
- Ability to learn and retain technical part information
- Ability to process and manage orders with multiple priorities
- Ability to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.
- Proficient in the use of Microsoft Office programs including Outlook, Word, and Excel
- Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)
- Proficient in the use of general office equipment including personal computers, printers, and copy machines.
Note: All offers are contingent upon the successful completion of a background check.
*Posted positions are not open to third-party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal-opportunity employer
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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