Process Effectiveness Lead
Job Summary
Job Description
- 10+ years in operations management
- 10+ years developing operational solutions
- Cross-functional team collaboration
- Process improvement and training program design
- Excellent communication skills
- MBA or Master's degree
- Experience in support operations or Trust and Safety
- Scaled vendor extended workforce experience
- Consulting or startup experience
1 skill required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience in operations management.
- 10 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
Preferred qualifications:
- MBA or Master's degree.
- Experience in support operations or Trust and Safety space.
- Experience with scaled vendor extended workforce.
- Experience in consulting or growing stage startup companies
- Excellent problem-solving skill, with the ability to work in fast-paced environment.
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
Responsibilities
- Work with the vendor partners, Global Vendor Operation (GVO) teams and cross-functional stakeholders to design and improve training programs, and build roadmap for execution.
- Work with vendor partners to identify process and tooling needs to optimize learning effectiveness, work with cross-functional leadership to drive consensus and plan for execution.
- Structure and communicate complex and ambiguous business issues, and articulate in a digestible fashion to broader business audience.
- Act as a subject-matter specialist for internal business consulting projects, focusing on a variety of organizational, operational, and strategic initiatives.
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