Product Manager I

4 Months ago • 3-5 Years • Product Management

Job Summary

Job Description

The Product Manager I at Keyword Studios in Pune, India is responsible for achieving strong product-market fit, defining product requirements, driving product vision and strategy, partnering with other teams for growth and adoption, and effectively managing customer issues. Responsibilities include leveraging customer discovery techniques, user-centered design, and data-driven decision-making to improve end-user adoption and satisfaction. The role requires strong communication, collaboration, and problem-solving skills, along with experience in B2B SaaS product management and agile methodologies. The ideal candidate will have a deep understanding of customer service and help desk processes, a proven track record of success in managing products through significant ARR growth, and the ability to effectively partner with cross-functional teams.
Must have:
  • 3-5 years B2B product management experience
  • Deep knowledge of customer service & helpdesk processes
  • Experience with SaaS product development using agile methodologies
  • Strong communication and collaboration skills
  • Data-driven decision making
Good to have:
  • Experience with UX research teams
  • Experience with customer advisory groups
  • Experience in market expansion strategies
Perks:
  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs

Job Details

Achieve strong product market fit with a simple-to-use, but high-quality solution for our end-user personas. Incorporated disciplined customer discovery techniques and user-centered approach to product design, aligned to our focused GTM strategy. Delivered a 3-4X increase in End-user adoption/usage.

Effectively define product requirements by leveraging deep domain knowledge of End-user users, frequent customer validation throughout the PM life cycle (discovery, design, pre-sales, post-sales, adoption, usage, expansion, and renewal), Customer Advisory feedback, Product Council feedback and product usage data to solve end-user’s most pressing pains. Effectively communicate OKR-based requirements to Engineering, collaborate well with Design, Development, and Quality through the entire product management life cycle, and provide ongoing visibility with proper expectation setting with internal stakeholders and customers. Measure by on-time delivery, low customer found defects/bugs, and increase adoption/usage by end users.

Drive the defined vision and strategy for the End-user Experience and maintain differentiation with superior design and/or functionality that helps End-user effectively access in-app Help & Support services. Drive the product roadmap for End-user Experience aligned to our market expansion strategy while maintaining customer happiness, measured by improved win rates against Zendesk (25% increase in wins) in new/existing market segments while maintaining low churn (less than 10% of customers switching to a different helpdesk/End-user experience tool).

Partner with product marketing, sales, and customer success to execute on growth and adoption of the End-user Experience and deliver on low cost of implementation and support. Measure by decrease in trouble tickets and zero/minimal CS implementation hours.

Effectively managed customer issues and expectations through direct engagement with customers, sales, and CS to drive share roadmap, resolve product issues, and to deliver on product commitments on time and according to customers’ expectations.

Requirements

Domain Understanding: 3-5 years of experience as product manager in B2B tech space for commercially successful B2B products. Demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.

Product Management Excellence: Managed products for BU/company through the $25-$100M ARR phase. Proven ability to design, develop, and ship B2B SaaS using agile methodologies.

Market Listening and Knowing the Customer: 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.

Problem Solving: Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.

Focused and disciplined: strong ability to prioritise, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted.

Data-driven yet biased to action: knows where to find and how to use data to inform decision making. Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess. Understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis.

Strategic: Ability to see and plan for mid- and long-term, connecting priorities to the company/product vision and roadmap, and translating that to actions and priorities for product teams.

Integrity: behaves consistently based on high moral standards, does the right thing, leads with intellectual honesty.

Chasing excellence: goes to extraordinary lengths to deliver great outcomes, open to feedback and new ideas, personal improvement, always raising the bar. Can lift up the team as a result.

Strong collaborator: high EQ and sense of empathy. Knows how to disagree-and-commit, can break down organisational barriers.

Benefits

Hybrid setup

Worker's insurance

Paid Time Offs

Other employee benefits to be discussed by our Talent Acquisition team in India

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Similar Jobs

Grindr - Head of International

Grindr

Los Angeles, California, United States (Hybrid)
4 Months ago
Egnyte - Senior Product Manager

Egnyte

India (Remote)
1 Month ago
PlayQ - Motion Designer (Remote Contract)

PlayQ

Brazil (Remote)
2 Months ago
Devrev - Account Executive - Enterprise (West Coast)

Devrev

United States (Remote)
4 Months ago
Saviynt - Senior Product Owner - App Marketplace

Saviynt

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
The Walt Disney Company - Associate Construction Project Manager (Facilities Asset Management)

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
Keywords Studios (Player Support) - Audio Localization Project Manager

Keywords Studios (Player Support)

Tokyo, Japan (Hybrid)
3 Months ago
InMobiInMobi - Senior Product Manager - InMobi DSP

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Scopely - Associate Technical Product Manager - Star Trek Fleet Command

Scopely

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago
Match Group - Product Operations Specialist

Match Group

Palo Alto, California, United States (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Egnyte - Senior Product Manager

Egnyte

India (Remote)
1 Month ago
Mattel  Inc  - Discovery Team Creative Lead – Creator Platforms

Mattel Inc

El Segundo, California, United States (On-Site)
3 Months ago
The Pokemon Company International - Product Marketing Manager – Organized Play

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
2 Months ago
Devrev - SMB Sales Representative

Devrev

Buenos Aires, Buenos Aires, Argentina (Hybrid)
4 Months ago
Warner Bros Games - VP, Market Intelligence & Insights

Warner Bros Games

Burbank, California, United States (Hybrid)
2 Months ago
Keywords Studios (Player Support) - Product Manager II

Keywords Studios (Player Support)

Maharashtra, India (Hybrid)
2 Months ago
PlayQ - 3D Pre-Render Artist

PlayQ

United States (Remote)
3 Months ago
PlayQ - Motion Designer (Remote Contract)

PlayQ

Brazil (Remote)
2 Months ago
Doola - Video Editor (Philippines / Bangalore)

Doola

Philippines (Remote)
6 Months ago
SuperPlay - PRODUCT MANAGER

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

Trek - Product Support Analyst (ERP)

Trek

Haryana, India (On-Site)
2 Months ago
Razorpay - Senior UI Designer

Razorpay

Bengaluru, Karnataka, India (On-Site)
6 Months ago
InMobiInMobi - Senior Information Security Analyst (IT Risk)

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
7 Months ago
bosh group india - Enterprise Architect - eCommerce

bosh group india

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Nagarro - Staff Consultant ,SAP Basis

Nagarro

India (Remote)
6 Months ago
Aristocrat Gaming - Manager - Infrastructure Support

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
3 Months ago
Actian - Core Java Developer - Pune

Actian

Pune, Maharashtra, India (On-Site)
6 Months ago
PwC - IN_Director_SAP PP QM_Enterprise apps SAP_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
PwC - IN_Manager_ Deals_ Transaction Services - Advisory_ Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Google - Principal Engineer, Rollouts

Google

(On-Site)
5 Months ago
Alpha Sense - Technical Program Manager

Alpha Sense

Pune, Maharashtra, India (On-Site)
4 Months ago
Zynga - Senior Producer, Advertising Monetization

Zynga

Toronto, Ontario, Canada (On-Site)
4 Months ago
Zoox - Staff Autonomy Integration Manager

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
Nintendo - Sr Product Experience Analyst (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
The Pokemon Company International - Director, Chief Product and Experience Officer Office

The Pokemon Company International

London, England, United Kingdom (Hybrid)
6 Months ago
NVIDIA - Senior Project Manager, ICPE

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
2 Months ago
Logitech - Education Team Technical Project Manager

Logitech

Hsinchu City, Taiwan (Hybrid)
4 Months ago
Varonis  - Product Manager - Data Discovery and Classification

Varonis

Herzliya, Tel Aviv District, Israel (Hybrid)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Quebec, Canada (Remote)

Bavaria, Germany (On-Site)

County Dublin, Ireland (Hybrid)

Lombardy, Italy (Hybrid)

Community Of Madrid, Spain (Hybrid)

Montréal, Québec, Canada (On-Site)

Madrid, Community Of Madrid, Spain (Hybrid)

Cinisello Balsamo, Lombardy, Italy (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

Ontario, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug