Product Manager II

1 Month ago • 5-7 Years • Product Management

Job Summary

Job Description

As a Product Manager II at Helpshift, you'll be responsible for delivering an exceptional product experience that users love and rely on. This involves leveraging deep customer, market, and technology knowledge, employing agile methodologies, and collaborating with UX research, customer success, and sales teams. You will be measured on achieving strong product-market fit for Helpshift’s platform. The role requires designing, developing, and shipping B2B SaaS products, with a strong focus on user-centered design and data-driven decision-making. Experience in B2B tech, customer service, and help desk processes is essential.
Must have:
  • 5-7 years B2B product management experience
  • Deep knowledge of customer service processes
  • B2B SaaS product development using agile
  • Experience partnering with UX research teams
  • Strong data-driven decision-making skills
Good to have:
  • Experience with API & Integration
  • Experience with Gaming Consoles
Perks:
  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs

Job Details

Description

At Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:

  • Power of Partnerships: We collaborate with our clients as an extension of their team. With shared passion and purpose, we proactively support them in bringing their stories to life.
  • One Keywords: We believe in a network with efficiency at its core. Combining the strength of a global platform with the agility of local studios creates our superpower.
  • Raise the Game: We embrace technology, innovation and our entrepreneurial spirit to help our clients and the industry thrive. Leveraging the sum of our experience brings new value to gaming and beyond.
  • Embrace an Open World: We champion diversity of talent and ideas from every corner of our global community. Inclusivity makes us stronger and enables us to deliver world-class entertainment creation to our partners.
  • Trust through Transparency: We pursue open and honest relationships with our people, clients and communities. Clear and authentic communication is foundational as we create success together.

Role:

As Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without. The product provides value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support. You will be measured on achieving strong product-market fit for Helpshift’s platform. You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user centered product management that delivered on product excellence.

Requirements

  • Domain Understanding​: 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products. Demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must.        
  •  Product Management Excellence​: Managed products for BU/company through the $25-$100M ARR phase. Proven ability to design, develop, and ship B2B SaaS using agile methodologies.           
  • Market Listening​ and Knowing the Customer: 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.                                                                    
  •  Problem Solving: Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.           
  • Focused and disciplined: strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted.      
  • Data-driven yet biased to action: knows where to find and how to use data to inform decision making. Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess. Understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis.      
  • Mandatory Experience: Must have work experience as a PM/PM-II for products from at least 1 of the following areas:
    • API & Integration
    • Gaming Consoles

Benefits

  • Hybrid setup
  • Worker's insurance
  • Paid Time Offs
  • Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status

Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Similar Jobs

CloudHire - UI/UX Designer

CloudHire

Mandaluyong, Metro Manila, Philippines (Remote)
4 Weeks ago
Aristocrat Gaming - Product Solutions Manager

Aristocrat Gaming

Concord, California, United States (Remote)
2 Months ago
Dream Sports - Engineering Manager - Backend

Dream Sports

Mumbai, Maharashtra, India (On-Site)
1 Month ago
The Walt Disney Company - Sr Software Engineer

The Walt Disney Company

Lake Buena Vista, Florida, United States (On-Site)
2 Months ago
Scientific Games  - Client Project Manager

Scientific Games

Alpharetta, Georgia, United States (Hybrid)
1 Month ago
ION - Senior Business Consultant - Aspect

ION

Houston, Texas, United States (On-Site)
6 Months ago
Life church - Senior Program Manager

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Meta - Product Manager

Meta

Bellevue, Washington, United States (Remote)
5 Months ago
USE Insider - Senior Product Manager - (Remote)

USE Insider

İstanbul, İstanbul, Türkiye (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Easygo - Internal Communications Lead

Easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago
Activision - Project Management Intern

Activision

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
Voodoo - Staff Engineer - Gaming Backend

Voodoo

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Trend Micro - Senior Software Development Engineer

Trend Micro

Manila, Metro Manila, Philippines (Hybrid)
6 Months ago
Luxoft - Java Team Lead

Luxoft

Mississauga, Ontario, Canada (On-Site)
4 Months ago
People Can Fly - Senior Producer - AAA Project - EU

People Can Fly

Gateshead, England, United Kingdom (Remote)
1 Month ago
Ubisoft - Project Manager

Ubisoft

Singapore (On-Site)
1 Month ago
Tamatem Games - Game Artist

Tamatem Games

Cairo Governorate, Egypt (On-Site)
1 Month ago
Mythical Games - Senior Full Stack Engineer

Mythical Games

Brighton And Hove, England, United Kingdom (On-Site)
1 Month ago
Suki - Senior SDET

Suki

Bengaluru, Karnataka, India (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Maharashtra, India

PwC - IN-Senior Associate–SCM Functional-Production-Ms Dynamics–Advisory- Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
STAGE - Promo Producer

STAGE

Noida, Uttar Pradesh, India (On-Site)
10 Months ago
Saama Technologies,  Inc  - Senior Site Reliability Engineer

Saama Technologies, Inc

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
MPOWER Financing - Data Engineer - Data - Bangalore, India

MPOWER Financing

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Scanline VFX - Matchmove Artist

Scanline VFX

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Nagarro - Staff Engineer, .Net Fullstack

Nagarro

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Entrata - Software Engineer

Entrata

Pune, Maharashtra, India (Hybrid)
6 Months ago
Buckman - Associate Digital Innovation Engineer - Ackumen Support

Buckman

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
ION - Content Editor - 10831

ION

Mumbai, Maharashtra, India (On-Site)
6 Months ago
MPOWER Financing - Website Marketing Manager - Digital Marketing - Bangalore, India

MPOWER Financing

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

Interface AI - Senior Product Marketing Manager

Interface AI

United States (Remote)
2 Months ago
Crunchyroll - Senior Product Manager - Access and Identity Management

Crunchyroll

Los Angeles, California, United States (On-Site)
1 Month ago
Meta - Software Engineering Manager, Product

Meta

Sunnyvale, California, United States (On-Site)
5 Months ago
Nagarro - Senior Staff Engineer, Delivery

Nagarro

Atlanta, Georgia, United States (On-Site)
5 Months ago
The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

Celebration, Florida, United States (On-Site)
3 Months ago
Trek - Project Manager

Trek

Haryana, India (On-Site)
1 Month ago
Evolution - Business-System Analyst (Promotions Team)

Evolution

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Meta - Software Engineering Manager, Product

Meta

Menlo Park, California, United States (Remote)
5 Months ago
Alpha Sense - Analyst, Client & Product Support

Alpha Sense

Pune, Maharashtra, India (On-Site)
2 Months ago
Chess - Senior Data Scientist - Product

Chess

United States (Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Pasig, Metro Manila, Philippines (Hybrid)

Silesian Voivodeship, Poland (On-Site)

Katowice, Silesian Voivodeship, Poland (On-Site)

State Of São Paulo, Brazil (Hybrid)

Katowice, Silesian Voivodeship, Poland (Remote)

United States (Remote)

County Dublin, Ireland (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug