Renewals Representative
Job Summary
Job Description
Barracuda Networks' APAC Renewals Sales team in Hong Kong seeks a Renewals Representative to manage and expand the company's customer base. Responsibilities include developing sales forecasts, achieving revenue targets, managing customer relationships (end-users and resellers), maximizing renewal rates, and collaborating with channel partners. The role requires strong communication, sales, and forecasting skills, experience with Salesforce.com (a plus), and fluency in Mandarin, Cantonese, and English. The successful candidate will contribute to the team's overall success by driving customer loyalty and implementing innovative cross-sell and up-sell strategies.
Must have:
- Fluency in Mandarin, Cantonese, & English
- 2+ years sales/customer service experience
- Strong business acumen & execution skills
- Salesforce.com experience (preferred)
- Strong communication & relationship building
- Achieve monthly/quarterly revenue targets
Good to have:
- Renewal or account management experience
Perks:
- Internal mobility
- Equity (non-qualifying options)
- High-quality health benefits
- Retirement plan with employer match
- Career growth opportunities
- Flexible Time Off
- Paid Time Off
- Volunteer opportunities
3 skills required
Job Details
Job ID: 25-376
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
The Barracuda Networks Team is establishing a new Inside Sales Center, located in Hong Kong and we are seeking talented, motivated sales representatives, who thrive in quick sales cycle environment to join our APAC Renewals Sales team. The APAC renewals team, based in new offices in Hong Kong is responsible for driving industry leading renewal rates across the region, working in multiple languages, engaging with end users and reseller partners alike. We are looking for an individual that brings a combination of skills in developing and executing strategies to increase customer loyalty, continually improve renewal retention rates and drive innovative cross sell and up-sell programs within the assigned territory. You will be required to work directly on a renewal portfolio of customers.
What you’ll be working on:
What you’ll be working on:
- Develop and manage sales forecasts via Salesforce.com in line with set targets, strategic plans, and operating budgets.
- Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills
- Renew licenses working directly with the end user and reseller, as necessary
- Develop and maintain strong relationships with our channel and partners in order to identify and close joint opportunities.
- Set strategy and tactical approach for maximizing renewals for your specified territory
- Engage with colleagues in other territory renewal teams to learn and share process and methodologies.
- Ensure systems are maintained and updated with up to date customer information
- Have a thorough understanding of products, pricing and the competition
- Work closely with team members and assist with coverage when deemed necessary in order to meet team key performance indicators
What you bring to the role:
- Fluency in Mandarin, Cantonese, & English Speaking
- 2 years in sales, customer service or customer success experience
- Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal's environment.
- Experience in renewals or account management experience an advantage
- Experience using Salesforce.com as CRM is a plus.
- High energy and positive attitude.
- Strong communication skills (verbal, written, and listening).
- Drive, conscientiousness and perseverance to conduct outbound sales contacts daily.
- Team oriented with ability to succeed.
- Valid Work Permit to work in Hong Kong
What you’ll get from us:
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-Hybrid
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