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Sales Specialist, Contact Center AI, Google Cloud (English, French)

Sales Specialist, Contact Center AI, Google Cloud (English, French)

1 Month ago • 10 Years + • Business Development • Artificial Intelligence

About the job

3 skills required for this role

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communication

forecasting-budgeting

cross-functional

Job Description

As a Sales Specialist, you will play a pivotal role in shaping the transformation of contact centers by introducing contact center solutions to businesses. Responsibilities include growing the Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business, building and expanding customer relationships, working with cross-functional teams (business, engineering, product), developing go-to-market strategies, and assisting customers in identifying suitable CCAI and AI/GenAI use cases for Google Cloud products. You will manage complex business cycles, influence customer strategic direction, and meet strategic business and growth goals. The role requires strong communication skills (English and French fluency is essential) and experience in enterprise software, cloud, or AI sales, specifically within the Contact Center space.

Must have:

10+ years enterprise software/cloud/AI sales experience
CCaaS use case identification & CX technology promotion
Fluent English & French communication
Build executive customer relationships
Manage complex sales cycles and achieve growth goals

Good to have:

Experience with cross-functional teams
Experience managing implementation partners
Experience selling contact center, Generative AI, and AI solutions
Understanding of data privacy and security regulations

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience in a sales role in the enterprise software, cloud, or AI space.
Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or promoting Customer Experience (CX) technology to clients.
Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
Experience working with and managing implementation partners in complex implementation projects, including global system integrators and packaged software vendors.
Experience selling contact center, Generative AI and AI solutions.
Understanding of regional, local, and industry data privacy and security rules and regulations.

About the job

In today's rapidly evolving digital landscape, contact centers are undergoing a profound transformation. Leveraging advanced technologies like AI and cloud-based solutions, organizations are seeking innovative ways to enhance customer experiences, improve operational efficiency, and drive business growth.

As a Sales Specialist, you will play a pivotal role in shaping this transformation by introducing contact center solutions to businesses across industries.

In this role, you will be responsible for growing our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to effectively work with cross-functional teams ranging from business, engineering and product as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole. You will partner with internal Google Cloud Sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination of expansion deals, as well as working with Product teams to help our customers build new products leveraging our AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Build and maintain executive customer relationships as the Contact Center AI (CCAI) Subject Matter Expert, manage complex business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of the customers.
Manage objectives and key results to deliver strategic business and growth goals while accurately forecasting and reporting the state of the business for your assigned territory.
Work with Google customer and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Channels) to develop go-to-market strategies, develop and drive pipeline, represent customer, and provide excellent prospect and customer experience.
Assist customers in identifying CCAI (Contact Center AI) and AI/GenAI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the measurable business impact.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.