Sinch is looking for a Senior Manager, Customer Experience (CX) to lead and drive our Customer Experience and Voice of Customer initiatives. In this role, you will be responsible for enhancing the customer experience through strategic collaboration, structured program management, issue resolution, and executive communication.
As a key advocate for our customers, you will proactively identify and address pain points, foster cross-team collaboration, and drive a sense of urgency in resolving customer issues. You'll focus on creating scalable solutions, automating customer feedback loops, and delivering insights/value to product teams to ensure long-term success.
We're looking for candidates with experience building programs, directing research initiatives, democratizing research (and access!), and helping to bring the Voice of the Customer to to everything Sinch does. This program is in its' first official year.
At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.
Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!
The annual starting salary for this position is $160,000 - $190,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 3/29/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
Get notifed when new similar jobs are uploaded
Get notifed when new similar jobs are uploaded
Get notifed when new similar jobs are uploaded