Senior Manager, Product & Commercial

1 Month ago • 4-8 Years • Product Management • Business Development

Job Summary

Job Description

The Senior Manager, Product & Commercial at Disney leads the strategic development, execution, and performance of travel products across Disney's brands (Disneyland Paris, Walt Disney World, Disney Cruise Line). This role drives revenue growth, optimizes product offerings, and ensures a positive guest experience aligning with commercial goals. Key responsibilities include developing product strategies, leading commercial initiatives, optimizing revenue and margin, overseeing product launches, managing third-party supplier relationships, and fostering cross-functional collaboration. The role requires strong leadership skills, data analysis, and experience in the travel or hospitality industry. The position is based in London, with a hybrid work model (4 days in the office).
Must have:
  • Proven experience in product management and commercial development in travel/hospitality.
  • Exceptional negotiation & relationship management skills.
  • Experience leading cross-functional teams and managing stakeholders.
  • Knowledge of digital commerce and customer experience enhancements.
  • Strong analytical and strategic thinking skills.
  • Excellent communication & presentation skills.
Good to have:
  • Digital marketing knowledge
  • Knowledge of Disney brand guidelines
Perks:
  • 25 days annual leave
  • Private medical insurance & dental care
  • Free Park Entry
  • Disney Discounts
  • Excellent parental and guardian leave
  • Employee Resource Groups

Job Details

Job Summary:

About The Role & Team

The Senior Manager, Product & Commercial leads the strategic development, execution, and performance of travel products, commercial initiatives, and booking channels across Disney’s brands. This role drives revenue growth, optimizes product offerings, and ensures the Guest experience aligns with commercial goals across WDTCI’s Consumer Direct and Trade channels.

As the go-to expert for Disneyland Paris (DLP), Walt Disney World (WDW), and Disney Cruise Line (DCL), the Senior Manager collaborates with key stakeholders to coordinate business priorities, product roadmaps, and insights to maximize sales and profitability. Leading a diverse and multidisciplinary team, the role fosters commercial success, operational efficiency, and data-driven performance while providing inclusive leadership and strategic direction to achieve business objectives.

This is a full-time role, based out of our London office in Hammersmith, 4 days a week in the office.

What You Will You Do

Product Strategy & Development

  • Develop and implement a product strategy aligned with business goals and market trends.
  • Oversee the product roadmap, collaborating with key stakeholders to drive commercial success.
  • Identify and deliver new product innovations to enhance offerings that support business growth.
  • Partner with Digital Product Owners to enhance Guest experience and commercial performance.
  • Provide stakeholder input into Annual Operating and Long-Term Plans.

Commercial & Revenue Optimization

  • Lead initiatives to drive trading performance and optimize revenue and margin.
  • Set and manage pricing strategies, campaigns, and activations in collaboration with Finance.
  • Use data insights to identify cross-brand commercial opportunities.
  • Monitor sales performance, market trends, and competitors to refine strategies.
  • Co-develop financial models and business cases for key projects.

Product and Commercial Governance

  • Oversee annual product launches and sustainment efforts across business functions.
  • Ensure seamless delivery of pricing and promotional initiatives through weekly activation planning.
  • Oversee legal compliance in all product and commercial activities.
  • Develop KPI frameworks to monitor sales performance, providing regular updates to business leads.
  • Provide commercial input for performance marketing, including Paid Search and Affiliate marketing.
  • Align contact center transformation plans with commercial objectives.
  • Optimize internal processes to improve efficiency and reduce costs.

Third Party Supplier & Trade Partner Management

  • Lead third-party product and trade relationships to drive revenue growth and sales performance.
  • Oversee supplier negotiations to secure competitive terms and exclusive offerings.
  • Expand and diversify transport partnerships to support growth and accessibility.
  • Ensure third-party suppliers meet quality, safety, and compliance standards.
  • Collaborate with Sales & Marketing to promote key products in B2B markets.
  • Support the team in delivering key account plans and incentive agreements for WDW Trade partners.

Stakeholder & Cross-Functional Leadership

  • Partner with Digital teams to enhance product discoverability and booking funnel conversion.
  • Provide input on feature development and testing, using data insights for improvements.
  • Support the integration of new digital tools to streamline the Guest experience.
  • Foster collaboration as the liaison with internal and external stakeholders.
  • Own internal commercial relationships with WDW, DCL, and DLP Sales & Marketing.
  • Lead and develop three direct reports, ensuring clear learning and development plans and growth.
  • Work with the Director to ensure appropriate team resourcing for growth projects.

Training and Professional Development

  • Champion change and act as an ambassador for Disney.
  • Promote an inclusive team culture, valuing diverse perspectives and sharing best practices.
  • Take ownership of professional development, using D Learn and other resources.
  • Suggest ways to improve departmental performance using technological tools.
  • Build links with other TWDC functions to broaden business knowledge.
  • Promote diversity and inclusion, using available resources to extend knowledge.

Required Qualifications & Skills

  • Proven experience in product management, commercial development, strategy, and revenue optimization within the travel or hospitality industry.
  • Exceptional negotiation and relationship management skills with suppliers and partners.
  • Experience in leading cross-functional teams and managing multiple stakeholders.
  • Knowledge of digital commerce, booking platforms, and customer experience enhancements.
  • Digital marketing knowledge or experience is desirable.
  • Excellent organizational and time management skills, with the ability to prioritize effectively.
  • Strong analytical and strategic thinking skills, with the ability to translate data insights into commercial action.
  • Ability to drive innovation, process efficiency, and commercial impact in a fast-paced environment.
  • Excellent stakeholder and relationship management skills, including strong negotiation and influencing abilities.
  • Strong communication skills, including spoken and written English for business use, and the ability to present effectively.
  • Analytical and creative thinker with the ability to interpret data to make evidence-based business decisions.
  • Strong problem-solving and decision-making skills.
  • Knowledge and understanding of Disney brand guidelines is preferred.

  

The Perks

  • 25 days annual leave
  • Private medical insurance & dental care
  • Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
  • Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
  • Excellent parental and guardian leave
  • Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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