Senior Program Manager, Ecommerce

Senior Program Manager, Ecommerce

San Diego , CA

This specific role will join the Monetization & Commerce Program Management team, focused on the ongoing development of our e-commerce & advertising platforms that underpin the PlayStation Store and Subscription Services across all devices, on and off console.

Looking for candidates with experience of running complex end to end programs from Discovery through to business operationalization and value realization measurement. The role will benefit from a good technical understanding of common ecommerce and advertising platforms, or a proven ability to learn quickly. The candidate will be part of a larger team, but expected to be able to work autonomously with Product, Engineering, Design and Business partners, to deliver new capabilities and player experiences to market.

About The Role:

PlayStation Global Program Management Office drives delivery of highly impactful program solutions worldwide. We are looking for passionate program managers to grow our team together to the next chapter after the successful PS5 launch!

You will bring to bear your expertise to deliver complex programs by demonstrating excellent planning, execution, partner, risk and dependency management skills. You will be hands on to tackle challenges, an advocate and the biggest supporter for the program organization.

What You'll Do:

• Own and drive end-to-end delivery of multiple strategic and complex cross-regional, cross-functional initiatives with multi-level dependencies.
• Collaborate with development teams to develop full program plans including timelines, dependencies, risk factors, success criteria, and outcomes, while keeping them energized and focused on delivering priority programs
• Partner closely with Product Management, Engineering, UX, and Senior Leadership to drive programs strategically
• Understand strategy, objectives, priority and goals and translate into tactical execution plans
• Identify, understand, visualize and manage upstream/downstream dependencies
• Build strategic and tactical models and processes for programs
• Anticipate and remove obstacles proactively and effectively
• Ensure clear communication for status reporting, issues and challenges to leadership, relevant partners, and team members
• Lead continuous improvement efforts to optimize productivity
• Build a strong cohesive program team and create a fun and collaborative environment that cultivates creativity, innovation, and learning

Basic Qualifications:

• 5+ years of program management experience with software development and delivery at scale
• Consistent track record of managing schedules, scope, budgets, resource plans, issues, risks, communications, quality/testing plans, and release plans of complex programs
• Bachelor’s degree, technical education and/or work experience in technical domain
• Demonstrated technical proficiency and an ability to understand technology, designs, challenges and risks
• Proven understanding of software lifecycle, release processes, and iterative development practices
• Experience creating go-to-market strategies and driving go/no-go release decisions
• Expertise in driving software development programs that involve integrating work of multiple technology (server and client) teams from inception to delivery to internal / external customers
• Experience in leading complex, business-critical programs with dependencies across multiple teams to include Product Management, User Experience, Legal, Marketing and other business teams
• Experience creating and delivering executive-level summary reports and presentations
• Excellent listening, written, and verbal communication skills across all levels
• Strong decision-making skills
• Experience in initiating and driving process improvements
• Excel in conflict resolution, collaboration, and people management
• Expertise with collaboration tools (Jira, Confluence, Trello, Google Drive, and Microsoft Teams, etc)

Preferred Qualifications:

• Experience in e-commerce, high-transaction network-based services or video gaming industry
• Domain expertise in one or more of the following areas: video gaming, social, data platforms, trust & safety, monetization, digital commerce, portfolio management, process implementation, mobile, and/or web development
• Experience working with globally-distributed teams and multicultural working environments
• Understanding of Japanese language and culture
• Hands on experience across more than one development process across waterfall and agile (Scrum, Kanban, SAFe, etc)
• Passionate about Video Gaming

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