Product Support Engineer

1 Month ago • All levels • Business Development

Job Summary

Job Description

The Product Support Engineer at Tencent CSIG will research industry solutions, combining customer business technology with Tencent's audio and video products. This role involves creating sales support materials, analyzing customer media business structures, and exploring customer needs in audio-video scenarios. The engineer will provide industry solutions and cases for international markets (OTT, social networking, games, education, business), conduct industry analysis to identify target customers, and participate in business development. Responsibilities include close collaboration with the business team and excellent communication skills.
Must have:
  • Bachelor's degree (Computer science/MBA preferred)
  • Fluent English
  • Excellent communication & customer service
  • Strong research & writing skills
  • Analytical thinking & problem-solving skills

Job Details

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

  • Research industry solutions, combine the customer's business technology solutions and the characteristics of Tencent's audio and video products, sort out valuable solutions, and organize them into sales support materials.
  • Work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios. Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, business, etc.
  • Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work;

Who We Look For

  • Bachelor degree or above, computer, MBA related majors are preferred.
  • Fluent English can be used as a working language, good communication skills and customer service awareness, and good desk research and writing skills;
  • Good at thinking, high business sensitivity, excellent learning ability, logical thinking ability and problem-solving ability;
  • Self-motivated and responsible, with passion for work, good stress resistance and team spirit.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Similar Jobs

NVIDIA - Senior Solutions Architect, Omniverse Platform

NVIDIA

Shanghai, Shanghai, China (On-Site)
4 Months ago
Team Liquid - Project Producer (Content Creative)

Team Liquid

Jakarta, Jakarta, Indonesia (On-Site)
2 Months ago
Evolution - Service Support Specialist (On-Site Canning, Ezeiza)

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
5 Months ago
Aspyr Media - Head of Production

Aspyr Media

Austin, Texas, United States (On-Site)
12 Months ago
NVIDIA - Senior Layout Engineer

NVIDIA

Yokne'am Illit, North District, Israel (On-Site)
4 Months ago
Google - Field Sales Representative, Google Cloud

Google

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
VIBEStechnology - Growth Specialist

VIBEStechnology

Delft, South Holland, Netherlands (On-Site)
2 Months ago
Tencent - Overseas Game Business Translator

Tencent

Shenzhen, Guangdong Province, China (On-Site)
3 Months ago
ION - Senior Technical Consultant - Endur

ION

Houston, Texas, United States (On-Site)
7 Months ago
Milestone - Channel Business Manager, Belgium

Milestone

Belgium (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rackspace Technology - SOC Lead (Sentinel experience required)

Rackspace Technology

India (Remote)
4 Months ago
Playtika - Spine Animator

Playtika

Israel (On-Site)
6 Months ago
ByteDance - Datacenter Engineering (Facilities Management) - Infrastructure Engineering

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Toku - International Payroll Lead/Analyst

Toku

(Remote)
4 Months ago
HP - Supply Chain Intern

HP

Barueri, São Paulo, Brazil (On-Site)
6 Months ago
Epic Games - Senior Tools Programmer, Applied Usability

Epic Games

Montreal, Quebec, Canada (On-Site)
4 Months ago
zones carrers  - Storage and Datacentre Solution Architect

zones carrers

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Tesla - Service Network Compliance Manager

Tesla

Bakırköy, İzmir, Türkiye (On-Site)
3 Months ago
Nagarro - Associate Principal Engineer, Big Data

Nagarro

Sri Lanka (Remote)
7 Months ago
ION - Z/OS Senior System Programmer, Italy

ION

Italy (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in California, United States

Nintendo - Brand and IP Approvals Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Snap Mobile INC - Account Executive

Snap Mobile INC

Baton Rouge, Louisiana, United States (On-Site)
1 Month ago
Google - Display Module Mechanical Expert

Google

Mountain View, California, United States (On-Site)
1 Month ago
Google - Staff Software Engineer Technical Lead, Storage Transfer Appliances

Google

Sunnyvale, California, United States (On-Site)
1 Month ago
CD PROJEKT RED - Senior UI Programmer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Next Level Business Services - IBM MDM

Next Level Business Services

Chicago, Illinois, United States (On-Site)
7 Months ago
Netflix - Broadcast Engineer, Live Broadcast Technology

Netflix

United States (Remote)
3 Months ago
Adobe - Head of Adobe Content Supply Chain

Adobe

California, United States (Remote)
2 Months ago
ByteDance - Research Scientist in Large Language Model

ByteDance

Seattle, Washington, United States (On-Site)
6 Months ago
The Walt Disney Company - Sr Software Engineer

The Walt Disney Company

New York, New York, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Keywords Studios - Senior Business Development Manager

Keywords Studios

Romania (Remote)
2 Months ago
Trackman - Head of New Sports

Trackman

(On-Site)
2 Months ago
Axon - Senior Enterprise Account Executive

Axon

San Francisco, California, United States (Remote)
3 Months ago
Google - Strategic Partner Development Manager, gTech Sustainability

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Salesforce - Account Solution Engineer - Dutch / Flemish speaker

Salesforce

Dublin, County Dublin, Ireland (On-Site)
7 Months ago
Trend Micro - Regional Account Manager

Trend Micro

Dubai, Dubai, United Arab Emirates (On-Site)
8 Months ago
NinjaVan - Senior Executive, Sales (Business Development)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
7 Months ago
Interface AI - Sales Development Representative

Interface AI

United States (Remote)
3 Months ago
Tesla - Used Car Sales Advisor

Tesla

England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.Read MoreEqual Employment Opportunity at TencentAs an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.Read More

Shenzhen, Guangdong Province, China (On-Site)

London, England, United Kingdom (On-Site)

Shenzhen, Guangdong Province, China (On-Site)

Palo Alto, California, United States (On-Site)

Irvine, California, United States (On-Site)

London, England, United Kingdom (On-Site)

İstanbul, Türkiye (On-Site)

Singapore (On-Site)

Singapore (On-Site)

View All Jobs

Get notified when new jobs are added by Tencent

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug