Senior Sales Operations Manager

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

At Vercel, the Revenue Operations team plays a critical strategic role in our growth. We empower our GTM teams with the tools, processes, and insights they need to be successful. By aligning people, processes, and technology across Marketing, Sales, and Customer Success, we optimize the entire customer journey and build a scalable revenue engine that drives Vercel forward.

We're seeking a dynamic Senior Sales Operations Manager to join our growing Revenue Operations team at Vercel. You'll play a pivotal role in optimizing our sales processes and systems, driving revenue growth, and ensuring the efficiency of our Sales teams. Partnering primarily with Sales, SDR, and Partnerships, you’ll use your analytical and technical skills to identify gaps in our GTM motion, and utilize data to design solutions and ensure their successful rollout across departments.

What You Will Do:

• Design, implement, and refine sales processes and systems to optimize our prospect experience, streamline the sales funnel, improve forecasting accuracy, and enhance overall efficiency for our Sales, Partner, and SDR teams
• Manage and maintain our sales technology stack, ensuring data integrity, system efficiency, and alignment with evolving business needs— partnering with Salesforce Administrators and Architects as needed to build complex solutions
• Lead and execute key projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery and enablement
• Ensure data accuracy, consistency, and standardization across the sales organization, enabling reliable reporting and analysis
• Leverage data analytics to identify trends, opportunities, and areas for improvement— analyzing sales performance metrics, forecast accuracy, and pipeline health to inform strategic decision-making
• Foster strong relationships with cross-functional teams (e.g. Marketing, Sales, Business Systems) to drive alignment and achieve shared goals

About You:

• 5+ years of experience in Sales Operations at a high-growth SaaS company
• Advanced experience in administration, integration, and management of Salesforce and various GTM tools across the ecosystem including prospecting platforms, routing tools, intent / ABM platforms, and data enrichment providers
• High level of intellectual curiosity, with strong analytical, strategic thinking, and problem-solving skills
• Excellent written and oral communication skills, with the ability to translate systems and data analysis into insights and recommendations for senior management
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously

Bonus If You:

• Familiarity with our tech stack and/or similar tools: Salesforce, Outreach, Gong, LinkedIn Sales Navigator, LeadIQ, Apollo, ZoomInfo, LeanData, Chilipiper, Koala, Madkudu, Tackle, Crossbeam
• Experience at PLG companies that have both successful self-serve and sales-led commercial models
• Experience supporting Partner GTM motions including partner program management, resellers, and marketplace
• SQL experience

Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $140,000.00 - $200,000.00.  This salary range is an estimate. Actual salary will be based on job-related skills, experience, and location. Pay ranges outside San Francisco may be  adjusted based on employee location.  The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

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