Senior Site Reliability Engineer, Datastores

1 Month ago • All levels • Devops

Job Summary

Job Description

The Datastores team is responsible for the availability, performance, change management, capacity planning, monitoring, and emergency response of the platform's mission-critical datastores like ElasticSearch, Kafka, MongoDB, and MySQL. As a Site Reliability Engineer, you will focus on managing core datastore services, maintaining an infrastructure that handles a high volume of incoming data. You will collaborate with software engineers to optimize datastores for availability, latency, and performance. You will also be involved in designing, implementing, and maintaining elastic and resilient datastores to support multi-region scaling and contributing to a 24x7 incident response rotation.
Must have:
  • Design and implement scalable and well-tested solutions focused on datastores.
  • Write high-quality code in Python, Go, or equivalent languages.
  • Strong Infrastructure as Code skills, ideally with Terraform and Kubernetes.
  • Good knowledge of cloud provider managed services (ideally AWS).
  • Good understanding of Unix/Linux systems, kernel and protocols.
  • Strong communication and documentation skills.
  • Experience running performant MySQL, MongoDB, DynamoDB or Apache Druid.

Job Details

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

The Datastores team is focused on our platform’s mission critical datastores (think ElasticSearch, Kafka, MongoDB, and MySQL). The team is responsible for all aspects of our platform’s datastores, such as availability, performance, change management, capacity planning, monitoring and emergency response. As a Site Reliability Engineer on the team, you will focus on helping the team handle the company’s core datastore services, maintaining a constantly growing infrastructure capable of handling a very high volume of incoming data per day. 

We’re looking for talented engineers with a software or operations background, experienced in designing, analyzing, and troubleshooting large-scale high available datastores systems. You must be willing to work closely with our application development teams to ensure the reliability and performance of our infrastructure.

What You'll Do

  • Collaborate and work closely with the software engineers to ensure that the ThousandEyes platform datastores infrastructure and services are designed and optimized for availability, latency, and performance.
  • Proven experience building and supporting mission critical services with focus on automation, availability, and performance.
  • Design, implement and maintain elastic and resilient datastores that support our platform as we grow to multi-region scale.
  • Drive and build automation wherever possible, enabling our datastores to scale effortlessly. Think self-service.
  • Participate in and contribute to improve our 24x7 incident response and on-call rotation.

Qualifications

  • Ability to design and implement scalable and well tested solutions, with focus on datastores.
  • Ability to write high quality code in Python, Go, or equivalent languages.
  • Strong Infrastructure as Code skills, ideally with Terraform and Kubernetes.
  • Good knowledge of cloud provider managed services (ideally AWS), and how they can be leveraged in our context.
  • Good understanding of Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
  • Strong communication and documentation skills.
  • Experience running highly performant and highly available MySQL, MongoDB, DynamoDB and/or Apache Druid databases

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

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About The Company

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. ThousandEyes gives organizations visibility into the now borderless network, arming them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

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