Senior Technical Support Engineer - Azure Local (Stack HCI)

1 Month ago • 5 Years + • Administrative

Job Summary

Job Description

As a Senior Technical Support Engineer, you'll own, troubleshoot, and resolve complex customer technical issues related to Azure Stack HCI (Azure Local). You'll act as a customer advisor, collaborating across teams and leveraging troubleshooting tools. Responsibilities include issue resolution, knowledge sharing through readiness programs and mentoring, and contributing to product improvement by collaborating with Microsoft Engineering/Supportability teams. The role requires deep expertise in Windows System Administration, Azure Stack HCI, Hyper-V, clustering, storage technologies, and PowerShell scripting. Up to 50% remote work flexibility is offered, but shift work is required based on business needs.
Must have:
  • 5+ years experience in technical support or IT
  • Deep Azure Stack HCI expertise
  • Windows Server administration skills
  • Strong troubleshooting and problem-solving abilities
  • Excellent communication and collaboration skills
Good to have:
  • Experience with tools like Sysinternals, Fiddler, NetMon
  • Experience with network virtualization and resilient storage

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting, Hybrid technologies which include deep experience in or working knowledge of most or all of these areas  - 

  • Azure Stack HCI (Azure Local)
  • Windows Admin Center
  • Hyper-V management and VM deployment
  • Clustering
  • Resilient Storage technology (clustering, Storage space Direct)            
  • Windows backup and VSS
  • PowerShell scripting
  • Server management tools
  • Network Tracing and analysis
  • Remote File Systems (SMB)
  • DNS deployment, management
  • Network Virtualisation (Hyper-V, SDN)
  • Utilizing tools like Sysinternals, Fiddler, NetMon, NetStat, Tracert, SDDC
  • Troubleshooting experience with tools - procmon, netmon, perfmon

 

Soft Skills requirements - 

  • Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
  • Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
  • Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
  • Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
  • Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
  • Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
  • Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.

 

This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.

 

Citizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

 

Security Clearance Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

 

Responsibilities

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

 

Similar Jobs

Aptive - Full-Stack Mid-level Web Developer

Aptive

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
N-iX - Senior Java Engineer

N-iX

Colombia (Remote)
4 Months ago
Crunchyroll - Senior Frontend Developer, Conversion & Purchase Experience

Crunchyroll

San Francisco, California, United States (Remote)
6 Months ago
Fliff  Inc  - React Native Engineer

Fliff Inc

Sofia, Sofia City Province, Bulgaria (Remote)
3 Months ago
PlayStation Global - Software Engineer

PlayStation Global

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Penumbra - Market Access Intern

Penumbra

Alameda, California, United States (On-Site)
2 Months ago
Netflix - Administrative Assistant - Commerce Engineering

Netflix

Los Gatos, California, United States (On-Site)
1 Month ago
IGG - HR & Admin Intern

IGG

Singapore (On-Site)
7 Months ago
ByteDance - Datacenter Operation Engineer

ByteDance

(On-Site)
2 Months ago
Penumbra - Clinical Research Intern

Penumbra

Alameda, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Arkose Labs - Associate User Experience Architect

Arkose Labs

San José Province, Costa Rica (Hybrid)
1 Month ago
Microsoft - Technical Support Engineer - Windows Performance

Microsoft

(Remote)
1 Month ago
WebFX - Jr. Online Graphics Designer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
7 Months ago
Nagarro - Engineer, Frontend React

Nagarro

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Warner Bros Games - Staff Software Engineer

Warner Bros Games

(Hybrid)
2 Months ago
Boomi - Software Engineer 2 (UI)

Boomi

New Delhi, Delhi, India (On-Site)
1 Month ago
Mendix - Senior Consultant (Full Stack Developer)

Mendix

Tokyo, Japan (On-Site)
3 Years ago
Microsoft - Member of Technical Staff - Full Stack Software Engineer

Microsoft

Redmond, Washington, United States (Hybrid)
1 Month ago
Western Digital - Intern - Software Development

Western Digital

Prachin Buri, Thailand (On-Site)
1 Month ago
Nagarro - Associate Staff Engineer, CRM Salesforce

Nagarro

Gurugram, Haryana, India (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Sydney, New South Wales, Australia

Canva - Senior Frontend Engineer - Canva for Education

Canva

Melbourne, Victoria, Australia (Remote)
2 Months ago
Altagram Group - Senior Localization Project Manager - APAC/PST Region

Altagram Group

Victoria, Australia (On-Site)
2 Months ago
Canva - Senior Platform Engineer - Workload Integration

Canva

Surry Hills, New South Wales, Australia (Remote)
3 Months ago
Minecast - Enterprise Account Executive

Minecast

Australia (On-Site)
1 Month ago
Two Circles - Sponsorship Sales Lead

Two Circles

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
Easygo - Senior Digital Product Analyst

Easygo

Melbourne, Victoria, Australia (On-Site)
3 Months ago
Canva - Senior Frontend Engineer - Canva Docs

Canva

Melbourne, Victoria, Australia (Remote)
2 Months ago
Canva - Higher Education Account Executive

Canva

Sydney, New South Wales, Australia (Remote)
2 Months ago
Milestone - Solutions Engineer

Milestone

Victoria, Australia (Hybrid)
1 Month ago
Canva - Fullstack Software Engineer - Video Compositor

Canva

Brisbane, Queensland, Australia (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Likewize - Solarwinds Tools Expert

Likewize

Chennai, Tamil Nadu, India (On-Site)
8 Months ago
ION - Microsoft System Engineer, Italy

ION

Italy (Hybrid)
8 Months ago
Rockstar Games - NOC Manager

Rockstar Games

Bengaluru, Karnataka, India (On-Site)
1 Month ago
G5 Games - IT HelpDesk Specialist

G5 Games

(Remote)
1 Month ago
Next Level Business Services - SAP  Success Factors Consultant

Next Level Business Services

Boston, Massachusetts, United States (On-Site)
7 Months ago
Scopely - Global Sr. Payroll Specialist

Scopely

Mexico City, Mexico City, Mexico (Hybrid)
3 Months ago
The Walt Disney Company - Shipwide Production Supervisor (Fixed Term)

The Walt Disney Company

Toronto, Ontario, Canada (On-Site)
1 Month ago
ION - System Engineer Control Room, Italy

ION

Parma, Emilia-Romagna, Italy (Hybrid)
8 Months ago
Tesla - Payroll Administrator

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Next Level Business Services - Salesforce Tech Lead

Next Level Business Services

San Jose, California, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Vancouver, British Columbia, Canada (On-Site)

Mountain View, California, United States (Hybrid)

Shenzhen, Guangdong Province, China (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Redmond, Washington, United States (On-Site)

Paris, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug