Service Advisor - Norrköping

At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.

We offer: 

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success 
• The chance to work with innovative technology, advanced tools and software 
• Ongoing training and development to help you grow your skills and career 
• A competitive compensation and benefits package 
• A safe, clean and fun work environment 

Confidently communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, and payment requirements.

Educate customers on Product, Tesla App, and answer any questions using customer friendly language.

Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot.

Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning.

Develop a good understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.

Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly.

Take on minor escalations, resolve and defuse difficult conversations across all communication channels. Advise and educate your customer on Tesla warranty policies.