Service Delivery Engineer I

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job Title: Service Delivery Engineer I

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Profile:

• Under general direction, manages the Airline Solutions (AS) Radixx go ,Sabre sonic Check-in , Digital Workspace , Interact & Kiosk Delivery activities across multiple airlines and coordinating with various internal Sabre teams and customers.

• Interface with airline customer’s IT and/or Business departments to prepare, validate, and support product changes and activations related to new functionalities and features.

• Interface with Sabre internal development, Care and delivery teams that will be responsible for the delivery of new solutions, features, code modifications or table configuration updates.

• Able to interface with Sabre product Team to understand plans for future releases, and including assuring documentation related to future functionalities is complete and accurate

• Effectively communicate, both verbally and written with various levels of employees and executives.

• Assist with troubleshooting and work internally with different teams to keep traction over investigation and resolution progress of issues reported either coming from the Helpdesk or from a customer testing effort.

• Meet with the Project Management team to discuss progress made and obstacles found for possible escalation.

• Responsible for identifying dependencies, pre-requisites, interfaces; and to understand customer needs and customizations during a project initiation phase

• Conducts Health Checks (state of the business analysis) for all products mentioned above with customers upon request

• Join calls with airlines to review issues reported and resolution progress as needed.

Required skills:

• Knowledge of Airport operations

• Knowledge of departure control systems like Radixx go or SabreSonic check-in

• Experience with working on user interfaces like Interact Airports and digital workspace

• Basic knowledge of working on tools like Git hub and Oracle database

• Good communication and customer-facing skills

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.