Service Engineer (Mecca)

The primary function of the role is to repair, maintain and install all types of equipment in Bingo establishments to the required Company and customer standards.
It is essential for the Engineer to understand the products serviced by the company and to apply this knowledge to achieve the most efficient incident resolution. In addition, the engineer must have a strong understanding of Field Services operational processes and procedures.

Key Responsibilities:
• To service and repair all types of analogue and Server Based Gaming machines.
• Ensure all clubs are visited and machines are serviced to the highest standards to the SLA requirements.
• PAT Testing machines when required ensuring the necessary documentation is completed.
• Assist with machine installations and removals.
• Promote and maintain a good relationship with customers and promote a professional company image at all times by ensuring standards of dress meets with company uniform requirements.
• Effective communication with all employees and customers, whether it be written or verbal.
• Carry out software and project updates when required.
• To order and return spares via the Bybox sytem.
• Assist when required cover for holidays and sickness.
• Ensure that all administration documentation is completed and submitted in accordance with company procedures in a timely manner.
• Ensure all company assets are safeguarded in accordance with company procedures.
• Comply at all times with the Health and Safety at Work Policy.
• Ensure that all company policies and procedures are understood and adhered to at all times.
• To ensure company Vehicle is regularly serviced and maintained and kept clean inside and out.
• To ensure the Company social responsibility policies in relation to gambling and statutory provisions of the Gambling Act 2005 and the Gambling Commission License Conditions and Codes of Practice are fully complied with at all times.

Required Skills and Experience:
• Previous experience working within a technical role, ideally within the gaming / electronics field.
• Excellent organisation, communication, and process skills.
• Good General Education.
• Current Driving Licence.
• Problem solving and troubleshooting skills.
• Ability to prioritise tasks.
• Excellent Customer care skills.
• Ability to develop oneself and work on one’s own initiative and be self- motivated.
• Approachability at all levels of staff and management.
• Flexibility with working hours.
• Ability to work within a wider operational team & fully contribute to management discussions.

Beneficial Experience:
• Leadership and coaching skills.
• Adept at solving problems.
• Servicing of electronic or electromechanical products. For example, gaming industry, office equipment etc.
• Experience in networking and network products

VAC-3458