Solutions Account Manager, Adobe Commerce

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

As an Account Manager at Adobe, you will provide focus on Adobe’s Commerce solution by managing a portfolio of customers in the Enterprise space. In addition, you can expect to be working very closely with the respective Account Executives, Marketing, Consulting, and Renewals Specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.

What you will do

• Actively manage the success of a portfolio of assigned Adobe Commerce customers in the Enterprise space.
• Be the default relationship owner between Adobe and experience business in the account. 
• Be responsible for retention, development, and up-selling of focused accounts.
• Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly and annual quota objectives.
• Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during customer concerns to drive rapid resolution.
• Establish and grow relationships with executive sponsors and decision makers.
• Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions. 

What you'll need to succeed

• A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
• You have experience and abilities in customer success as well as retention/renewal, upsell, and general sales. 
• You have solid executive presence. You are comfortable talking to a Fortune 100 CFO, CEO, CDO, CIO, or CTO. 
• Deep understanding of Adobe Commerce or similar ecommerce solutions.
• You have experience developing strategies on assigned accounts to fully leverage technology solutions.
• You have led projects from conception to closure and have experience using internal resources to get things done.
• You know how to build trusted relationships with executive sponsors and end users.
• You are comfortable working in a matrixed organization and aligning with multiple additional stakeholders and influencers within Adobe. 
• Experience running a full sales cycle.
• Strong written and verbal communications.
• Bachelor’s degree or equivalent practical experience.  

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 04/14/2025 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,100 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.