Outscal Logooutscal logo

Customer Success Manager

12 Hours ago • 3 Years + • Product Management • Account Management • Business Development

Job Summary

Job Description

As a Customer Success Manager at Playtech Lima, you will build and maintain strong client relationships, focusing on long-term partnerships. Responsibilities include planning daily work related to customer relations, executing company policies and procedures, and implementing CRM strategies to improve service quality. You will identify upsell/cross-sell opportunities, analyze licensees' offerings, and develop sustainable relationships with existing and new customers. This role involves leading customer meetings, serving as the main point of contact, providing consultation, and overseeing communication for special cases and complaints. You'll also plan and supervise projects, develop a deep understanding of company products, collaborate with internal teams, ensure KPI achievement, and communicate progress to stakeholders. Additional responsibilities include informing customers of updates, analyzing customer data, handling inquiries, and presenting proposals for service improvement.
Must have:
  • 3+ years experience
  • Excellent communication skills
  • Fluent English & Portuguese
  • Client-focused solutions
  • Stakeholder communication

Job Details

Company Description

Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Job Description

  • Build and strengthen client relationships to achieve long-term partnerships. 
  • To organize and plan daily work connected to managing customer relations.
  • To execute customer relation policies and procedures.
  • To implement the company's strategy of customer relation management to improve service quality.
  • Identify upsell, cross-sell, and growth opportunities.
  • To perform the licensees’ live offering analysis and offer possible ways to improve it.
  • To develop and maintain sustainable relations with existing and new customers.
  • To lead and coordinate regular meetings with customers.
  • To serve as main point of contact in all matters related to client.
  • To provide consultation and help to customers that use services of the company.
  • To oversee communication with customers that are connected to special cases in the facility, customer’ complaint and different non-standard cases.
  • To plan, supervise and coordinate progress of current projects.
  • To develop a thorough understanding of company’s products and service offerings to better upsell and cross-sell to clients.
  • To work with internal teams and partners to develop strategic plans and ensure KPIs are being met.
  • To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • To clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • To inform customers about newest releases, updates news related to company’s product and services.
  • To analyse information connected to the customer and collect data to identify customer relations enhancement opportunities.
  • To handle inquiries and requests from customers and address their need.
  • To present proposals to improve customer service, as well as promote and realize the implementation of proposals.
  • To generate progress reports for clients and managers within the organization.
  • To carry out any additional duties within the competence of held position as instructed by the management.

 

Qualifications

  • At least 3 years of experience in the position.
  • Excellent communication, influencing and listening skills.
  • Fluent English to communicate in writing and voice with customers around the world.
  • Fluent Portuguese. 
  • Ability to deliver client-focused solutions to customer needs
  • Ability to communicate and influence key stakeholders at all levels of an organization.

Similar Jobs

Interactive Brokers - Fraud Prevention Analyst

Interactive Brokers

Singapore (Hybrid)
5 Months ago
Epic Games - Senior Gameplay Systems Developer, Developer Relations

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
Evolution - Live In-Studio Game Presenter

Evolution

Atlantic City, New Jersey, United States (On-Site)
3 Weeks ago
Fluence - Cybersecurity Engineer (m/f/d)

Fluence

Erlangen, Bavaria, Germany (Hybrid)
5 Months ago
NVIDIA - Senior Analog Mixed Signal Design Engineer

NVIDIA

Ra'anana, Center District, Israel (On-Site)
2 Months ago
Cirrus Logic - Product Engineer - Quality (GM-50023425)

Cirrus Logic

Edinburgh, Scotland, United Kingdom (Hybrid)
5 Months ago
Trackman - Product Owner - Tracking (Baseball/Softball)

Trackman

Hørsholm, Denmark (On-Site)
11 Hours ago
Hike - Product Marketing Manager

Hike

(Remote)
12 Hours ago
Meta - Software Engineering Manager, Product

Meta

Seattle, Washington, United States (On-Site)
4 Months ago
Mattel  Inc  - Warehouse Technician

Mattel Inc

Texas, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PENN Interactive - Regional Director of Player Development

PENN Interactive

Philadelphia, Pennsylvania, United States (Hybrid)
10 Hours ago
ByteDance - Solutions Architect

ByteDance

Gurugram, Haryana, India (On-Site)
19 Hours ago
Flow - Senior/Staff Web Engineer

Flow

Palo Alto, California, United States (Hybrid)
5 Months ago
HoYoverse - Product Operations Manager – User Support and T&S

HoYoverse

Singapore (On-Site)
2 Months ago
NVIDIA - Machine Learning Engineer Intern - 2025

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
CD PROJEKT RED - Quest Designer

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Xsolla - Director of Development (Dev Director)

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
The Walt Disney Company - Character Designer

The Walt Disney Company

Burbank, California, United States (On-Site)
21 Hours ago
Fliff  Inc  - Business Analyst

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
8 Months ago
Starkflow - Accounts Intern

Starkflow

Gurugram, Haryana, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Lima, Callao Region, Peru

Playtech - Online Game Presenters (Portuguese)

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
1 Month ago
Playtech - Portuguese Dealer

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
12 Hours ago
Sporty Group - Technical Project Manager

Sporty Group

Asia, Lima Region, Peru (Remote)
2 Months ago
Playtech - Online Games Assistant

Playtech

Miraflores, Lima Province, Peru (On-Site)
2 Months ago
Playtech - People & Culture Generalist

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
12 Hours ago
Playtech - Online Game Presenter

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
2 Months ago
Playtech - IT Support Technician

Playtech

Lima, Callao Region, Peru (On-Site)
1 Week ago
Auros Global - Strategy Developer - Asia

Auros Global

Asia, Lima Region, Peru (Remote)
4 Months ago
Playtech - Online English Game Presenter

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
1 Month ago
Playtech - Supervisor de Atención al cliente [020031]

Playtech

Magdalena Del Mar, Lima Province, Peru (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Product Management Jobs

ByteDance - Product Manager

ByteDance

Seattle, Washington, United States (On-Site)
2 Months ago
Bungie - Marathon Principal Product Manager, Game Systems

Bungie

United States (Hybrid)
2 Months ago
DraftKings - Product Manager II

DraftKings

Boston, Massachusetts, United States (On-Site)
1 Month ago
PwC - Manager - Strategy& e Inteligencia Artificial

PwC

Buenos Aires, Buenos Aires, Argentina (On-Site)
2 Months ago
Nagarro - Senior Staff Engineer (Project Manager/Scrum Master)

Nagarro

Johannesburg, Gauteng, South Africa (Remote)
5 Months ago
Maersk Careers - GCA Head of LCL Product

Maersk Careers

Shanghai, Shanghai, China (On-Site)
5 Months ago
Assystems - Product Owner H/F

Assystems

Lyon, Auvergne-Rhône-Alpes, France (On-Site)
4 Months ago
Social Discovery Group - Deputy Head of Core Products

Social Discovery Group

Serbia (Remote)
3 Months ago
Scopely - Technical Lead of Analytics Engineering

Scopely

Barcelona, Catalonia, Spain (Hybrid)
4 Months ago
FitXR - Senior Product Manager

FitXR

Spain (Remote)
11 Hours ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


Website

Warsaw, Masovian Voivodeship, Poland (On-Site)

Sofia, Sofia City Province, Bulgaria (On-Site)

(On-Site)

Riga, Latvia (On-Site)

Magdalena Del Mar, Lima Province, Peru (On-Site)

Lima, Callao Region, Peru (On-Site)

View All Jobs

Get notified when new jobs are added by Playtech

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug