Tech Support

1 Week ago • 3-4 Years • Administrative

Job Summary

Job Description

DNEG's Technology department seeks a Tech Support specialist to provide technical and application support to all studio employees. Responsibilities include diagnosing and resolving issues related to production applications (Maya, Nuke, Houdini), equipment problems, and tracking issues via JIRA. Support is delivered via phone, email, or in-person. The role involves collaborating with external vendors and requires excellent communication skills to effectively interact with both technical and non-technical staff. This is a fantastic opportunity to join a creative and unique environment.
Must have:
  • 3-4 years IT experience
  • Linux knowledge
  • Customer-facing experience
  • Problem-solving skills
  • Excellent communication
Good to have:
  • Maya, Houdini, Nuke experience
  • JIRA ticketing system experience
  • Computer Science degree

Job Details

Description

Position at DNEG

(English will follow)
Rédigé au masculin pour alléger le texte



Le département des Technologies de DNEG est responsable du bon fonctionnement de l’ensemble de l’infrastructure informatique à travers notre réseau global. Tu assureras le soutien de tous les employés du studio au niveau technique et au niveau des applications. Cela inclut le diagnostic et la résolution des problèmes liés aux applications de production, notamment (mais sans s’y limiter) Maya, Nuke et Houdini, ainsi que tous les problèmes liés à l’équipement. 

Le support aux employés se fait par téléphone, par courriel ou en personne une fois qu’un ticket de soutien est émis par le système JIRA. Tu seras donc responsable de faire le suivi de tous les billets de soutien et des problèmes soumis à travers ce système. L’équipe de support technique assure également les diagnostics et la résolution de problèmes, tout en étant le point de contact avec les fournisseurs externes, au besoin.

Ceci est une belle opportunité pour une personne enthousiaste, désirant travailler dans un rôle de support TI dans le cadre d’un environnement unique et créatif.


Qualifications

  • 3-4 ans d’expérience dans un domaine lié à l’informatique 
  • Connaissance de Linux
  • Expérience de travail dans un environnement client 
  • Excellentes aptitudes à la communication et capacité à communiquer efficacement avec des personnes non techniques
  • Capacité de diagnostiquer et de résoudre des problèmes 
  • Attitude professionnelle


Atouts

  • Expérience avec des applications telles que Maya, Houdini ou Nuke
  • Expérience avec le système de ticketing JIRA
  • Diplôme en informatique, en génie logiciel ou dans un domaine connexe 


À propos de toi

  • Capacité de travailler efficacement autant de façon autonome qu’en équipe
  • Capacité de travail sous pression et dans un environnement exigeant
  • Bon esprit d’initiative
  • Goût pour l’apprentissage
  • Bonne gestion du temps et des priorités
  • Habiletés en résolution de problèmes


À propos de nous

Nous sommes DNEG, l'un des principaux studios d'effets visuels et d'animation au monde pour la création de longs métrages primés, de contenu télévisuel et multiplateforme. Nous employons plus de 10 000 personnes avec des bureaux et des studios dans le monde entier: en Amérique du Nord (Los Angeles, Montréal, Toronto, Vancouver), en Europe (Londres), en Asie (Bangalore, Mohali, Chennai, Mumbai) et en Australie (Sydney).


___________________________________________________________


The Technology department at DNEG is in charge of the smooth running of the entire IT infrastructure across our global network. Tech Support provides technical and application support to all employees across our various studios. This includes diagnosis and resolution of issues arising from production applications including (but not limited to) Maya, Nuke and Houdini, as well as any equipment related problems.

Support is provided to all employees via telephone, e-mail or in person once a ticket is submitted. It’s Tech Support’s responsibility to track issues through our ticket management system. This may include reaching out to third party vendors for assistance. 

This is an opportunity for an enthusiastic individual seeking an IT support role within a creative and unique environment.

Must have

  • 3 - 4 years of experience in an IT related field 
  • Knowledge of Linux 
  • Excellent communication skills and the ability to communicate effectively with non-technical people
  • Previous experience working in a customer facing environment
  • Ability to diagnose and resolve problems
  • Professional working attitude


Nice to have

  • Experience with creative applications such as Maya, Houdini or Nuke
  • Experience with JIRA ticketing system
  • Degree in Computer Science, Software Engineering or related field 


About you

  • Ability to working autonomously and within a team
  • Work well under pressure and in a fast-paced environment
  • Self-motivated
  • Keen to learn
  • Good time management and priority handling.
  • Initiative to find answers to new questions


About Us
We are DNEG, one of the world’s leading visual effects and animation companies for the creation of award-winning feature film, television, and multiplatform content. We employ more than 9,000 people with worldwide offices and studios across North America (Los Angeles, Montréal, Toronto, Vancouver), Europe (London), Asia (Bangalore, Mohali, Chennai, Mumbai) and Australia (Sydney).

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About The Company

DNEG is a world-leading visual entertainment services company for the creation of feature film, television, and multiplatform content, with worldwide offices and studios across North America, Europe, Asia, and Australia.

 

DNEG’s critically acclaimed work has earned the company seven Academy Awards® for Best Visual Effects and numerous BAFTA, Primetime EMMY® Awards and VES Awards for its high-quality VFX work. 


Visit www.dneg.com for DNEG’s current and upcoming projects on behalf of Hollywood and global studio and production company.

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