Sr Analyst, Aftersales Business Intelligence

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Senior Analyst Aftersales Business Intelligence to join our team in Franklin, TN. The Senior Analyst will collaborate with Data Scientists, IS/IT, and other data analysts to support Aftersales BI data & analytics needs and inform decision makers. Applies data engineering skills to projects requiring data collection and cleansing. Enables timely analysis and diagnostics, supports assimilation, analysis, and distribution of data & fine-tunes data products and visualizations in analytics platforms/processes to achieve business goals. Routinely coordinates with various departments/business functions to prevent duplication of effort and streamline data and analysis to support current and future analytical needs.

A Day in the Life:

• Design and Develop BI Solutions: Translate business needs into technical solutions by creating innovative visualizations and tools using platforms such as Tableau and SAP Business Objects. Collaborate with team members to brainstorm and implement effective, user-centric solutions.
• Data Analysis and Insight Generation: Perform complex data analysis by synthesizing large datasets into actionable insights. Use advanced analytical techniques to identify trends, patterns, and opportunities that support strategic decision-making.
• Data Integration and Management: Extract, validate, and analyze data from multiple sources including Snowflake, SAP Business Objects, and other tools. Work cross functionally to ensure data is effectively structured and stored within data warehouses, data marts, and/or data lakes to support robust analytics and reporting.
• Reporting and Dashboard Development: Build and maintain advanced dashboards, reports, and self-service analytics tools to empower business users with timely and accurate information.
• Requirements Gathering and Process Improvement: Collaborate with cross-functional teams to gather requirements and enhance existing systems and reporting, streamlining workflows and improving operational efficiency.
• Testing and Iterative Development: Conduct end-user testing, troubleshoot issues, and contribute to the continuous improvement of BI solutions through iterative development cycles.
• Documentation and Data Governance: Maintain clear documentation of processes, data definitions, and business terms in an electronic data glossary to support data governance and knowledge sharing.
• Project and Task Management: Manage multiple tasks and projects simultaneously, demonstrating the ability to work independently and collaboratively in a fast-paced, team-oriented environment. Perform other related duties as necessary, consistent with the responsibilities outlined above.

Who We’re Looking for:

Required:

• Education: Bachelor’s degree in Information Technology/Computer Science, Mathematics/Statistics, Analytics, Business Technology. Master’s degree preferred.
• Experience: Six or more years of directly related professional-level experience in Aftersales, Purchasing, Finance or Marketing. Must include previous experience in the development of Performance Scorecard/KPI related dashboards related to data-driven business analysis in a business. Experience in designing effective visualizations of analytics. Proficiency in SQL / Python required. Relational database modeling fundamentals required. Previous experience with ETL Self-Service Applications and web development is desired. Technical automotive parts experience is a plus.
• Advanced analytical skills.
• Demonstrated ability to translate complex data into clear, actionable insights through effective visual storytelling.
• Intermediate to advanced SQL query experience and ability.
• 3+ years’ experience in:
• Development of Performance Scorecard/KPI related dashboards related to data-driven business analysis in a business, vs. an IT role.
• Designing effective visualizations of analytics.
• Development of tables & views using SQL to feed automated reporting & visualizations.
• Other Required Computer Skills: Intermediate knowledge of data-related end-user desktop applications (e.g. Microsoft Access, Excel, Word and PowerPoint). Technical and/or programming experience preferred.
• Ability to perform work onsite at NNA HQ Franklin, TN.

Desired:

• ETL Self-Service Applications and Web Development is a plus.
• Excellent written and oral communication skills.
• Technical automotive parts experience beneficial.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.