Store Manager - Park Royal (London)

Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Sales Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Analyze data and collaborate with Store leadership to track and manage progress
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
• Participate in all delivery related activities when and as needed
• Champion change management in your store and local market
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
• Demonstrate ability to seamlessly cover daily store management duties as needed

Customer Experience & Brand Management

• Responsible for ensuring all employees provide a best in class customer experience for every customer
• Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
• Partner with store leadership and operations team on any key events or demand generation activities as needed
• Manage customer escalations quickly and effectively
• Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
• Ensure facility maintenance and showroom presentation adhere to the brand standard
• Control store expenses continually striving to reduce costs

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Sales Advisors in your market to your Area Manager to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures
• Escalate all people issues to store leadership in a timely and effective manner