Team Lead (Store Supervisor)

2 Months ago • 1-2 Years • Facilities Management

Job Summary

Job Description

As a Team Lead (Store Supervisor) at Activate, you'll ensure customers have positive experiences and oversee all staff on shift. Responsibilities include answering phones and emails, troubleshooting bookings, handling cash, resolving complaints, and training new employees. You'll also maintain the facility, manage inventory, and delegate tasks. Strong customer relations, proficiency with MS Office, and experience overseeing a team of 10+ are assets. The role requires flexibility with day, evening, and weekend shifts.
Must have:
  • Customer service experience
  • Team leadership skills
  • Inventory management
  • Proficiency in MS Office
  • Problem-solving abilities
Good to have:
  • Experience with hand/power tools
  • Team management experience (10+)
  • Knowledge of interactive gaming
Perks:
  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • On-site parking

Job Details

#Enter the Game

 

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Scarborough store located at 1980 Eglinton Avenue East, Unit 2.

 

The Duties and Responsibilities:  

 

Customer and Store Operations

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them 
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments 
  • Resolve customer complaints and escalate to the Store Leader as required 
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience 
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards 

 

People Leadership 

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values 

 

Maintenance and Inventory 

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities 

 

The Qualifications:  

  • 1-2 years of previous experience in a similar role is preferred
  • Must be able to work day/evening/weekend shifts
  • Proficiency in MS Office and related software
  • Strength in engaging customer relations
  • Proficient in the use of hand and power tools
  • Demonstrated collaborator and able to work with teams
  • Ability to work various shifts starting as early as 8 am and ending at 1 am is required
  • Previous experience overseeing a team of 10+ is an asset 

 

The Perks:  

  • Competitive wage
  • Benefits package
  • Paid time off
  • Casual dress
  • Employee discount
  • Fun and dynamic work environment
  • On-site parking

 

Successful completion of a criminal record check is a condition of employment for this position.   

 

About Activate:  

 

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

 

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.

 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

 

Similar Jobs

bosh group india - Senior ML Engineer Lead - Time Series

bosh group india

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Epic Games - Concept Artist

Epic Games

Montreal, Quebec, Canada (On-Site)
2 Months ago
Shyft Labs - Data Engineer

Shyft Labs

Noida, Uttar Pradesh, India (Hybrid)
1 Month ago
Corsair - Technician

Corsair

Vietnam (On-Site)
2 Months ago
Warner Bros Games - Executive Producer

Warner Bros Games

San Francisco, California, United States (Hybrid)
2 Months ago
Krafton  - Manager - Workplace Experience

Krafton

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Google - Facilities Technician, Electrical

Google

Eemshaven, Groningen, Netherlands (On-Site)
1 Month ago
Assystems - Coordinateur technique H/F

Assystems

Cherbourg-en-Cotentin, Normandy, France (On-Site)
7 Months ago
Tesla - Service Technician

Tesla

South Holland, Netherlands (On-Site)
3 Months ago
Tesla - Service Technician

Tesla

South Holland, Netherlands (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zazz - IT Recruiter_North America

Zazz

India (On-Site)
6 Months ago
Keywords Studios - Technical Research Associate - AI

Keywords Studios

(Remote)
2 Months ago
AppZen - Sales Development Representative - Arizona

AppZen

Phoenix, Arizona, United States (Hybrid)
7 Months ago
Veeam Software - HRIS Business Analyst (Workday Learning)

Veeam Software

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
SimCorp - Experienced Data Engineer (Data & Analytics)

SimCorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
Adobe - Sr. Technical Consultant - Adobe Campaign

Adobe

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Sperasoft - Lighting Artist

Sperasoft

Yerevan, Yerevan, Armenia (On-Site)
2 Months ago
Google - Account Manager, Gaming, Large Customer Sales

Google

Beijing, Beijing, China (On-Site)
1 Month ago
Starkflow - Product Analyst

Starkflow

Bahrain, Khyber Pakhtunkhwa, Pakistan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Toronto, Ontario, Canada

Cerence - Senior DevOps Software Developer (Microservices)

Cerence

Montreal, Quebec, Canada (On-Site)
1 Month ago
ICON Creative Studio - Intermediate Asset Finaler

ICON Creative Studio

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Amber - Localization Quality Assurance (Japanese)

Amber

Quebec, Canada (Hybrid)
3 Months ago
Scanline VFX - Senior Compositor

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
5 Months ago
Amber - Localization Quality Assurance (Thai)

Amber

Quebec, Canada (Hybrid)
3 Months ago
WildBrain - Head of Lighting, CG

WildBrain

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Scanline VFX - Senior Manager, VFX Production Finance

Scanline VFX

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
Zynga - Principal Software Engineer - Compliance

Zynga

Toronto, Ontario, Canada (On-Site)
1 Month ago
Epic Games - Knowledge Manager

Epic Games

Canada (On-Site)
1 Month ago
PlayStation Global - Manager, Creative Arts Business Partnerships

PlayStation Global

Canada (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Facilities Management Jobs

The Walt Disney Company - Recreation Host

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
Google - Data Center Geotechnical Engineer

Google

Reston, Virginia, United States (On-Site)
1 Month ago
Google - Data Center Facilities Technician, Electrical (English, Dutch)

Google

Eemshaven, Groningen, Netherlands (On-Site)
6 Months ago
Google - Data Center Facilities Technician, Control Systems

Google

Eemshaven, Groningen, Netherlands (On-Site)
1 Month ago
Tesla - Site Manager Electrical/I&C

Tesla

Brandenburg, Germany (On-Site)
3 Months ago
Google - Data Center Facilities Technician, Fire Life Safety

Google

Oklahoma, United States (On-Site)
1 Month ago
Creative Assembly - Buildings Assistant

Creative Assembly

England, United Kingdom (On-Site)
1 Month ago
Google - Technical Operations Manager, Third-Party Data Centers

Google

Reston, Virginia, United States (On-Site)
1 Month ago
Google - Data Center Facilities Manager

Google

Ciudad De La Costa, Canelones Department, Uruguay (On-Site)
1 Month ago
The Walt Disney Company - Associate Engineer (Electrical & Mechanical Engineering)

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tustin, California, United States (On-Site)

Bloomington, Minnesota, United States (On-Site)

Winnipeg, Manitoba, Canada (On-Site)

Mississauga, Ontario, Canada (On-Site)

Baltimore, Maryland, United States (On-Site)

Culver City, California, United States (On-Site)

Baltimore, Maryland, United States (On-Site)

Baltimore, Maryland, United States (On-Site)

Edmonton, Alberta, Canada (On-Site)

Culver City, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Activate Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug