Technical Content Designer
Job Summary
Job Description
- Bachelor’s degree in technical field
- Experience in a technical role within the energy industry
- Understanding of user experience principles
- Knowledge of LMS systems (Thought Industries) preferred
- Knowledge of CRMs (Salesforce) preferred
11 skills required
Job Details
Description
Responsibilities
- Content Development: Design and produce high-quality technical documentation, tutorials, and training materials tailored to various customer segments.
- User-Centric Design: Conduct user research and usability testing to gather feedback on content effectiveness, using insights to refine and improve educational resources.
- Collaboration: Work closely with cross-functional teams to gather insights and ensure accuracy in content related to product features and updates.
- Content Strategy: Contribute to the development of a comprehensive content strategy that aligns with customer education goals and business objectives.
- Continuous Improvement: Analyze content performance metrics and iterate on materials based on user engagement and feedback.
- Industry Trends: Stay informed about industry trends and best practices in technical communication and customer education, integrating new ideas into content development processes.
- Quality Assurance: Ensure all content adheres to company standards and best practices, maintaining a high level of accuracy and clarity.
- Strategy: Collaborate content strategy discussions, identifying opportunities for new content initiatives that align with business goals and enhance the customer experience.
Competitive Candidate Profile
- Bachelor’s degree in technical field (Engineering, Geology, Finance, Instructional Design, Curriculum Development, Education)
- Experience in technical role across the energy industry (eg. in Customer Success team)
- Strong understanding of user experience principles and instructional design methods. Proficiency in content design tools.
- Experience in collaborating with cross-functional teams and subject matter experts.
- Excellent communication skills, with the ability to convey complex information in a clear and concise manner.
- Ability to work directly with customers to understand their needs and strategies to provide curated training materials and resources.
- Strong problem-solving skills.
- Knowledge of LMS systems (Thought Industries) and CRMs (Salesforce) preferred.
- Willingness to travel (US)
This role is eligible for: Commission
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About The Company
Enverus is a single source platform for management, development and acquisition, within the entire energy value chain. From early-stage investment to full-scale development, we provide the actionable intelligence, in-depth analysis and speed to support your changing energy strategy.
This is what we call Intelligent Connections: empowering your company to discover previously unseen insights and opportunities, act fast, and deliver extraordinary outcomes.
A Technology Partner for the Future:
Enverus is the most trusted knowledge and analytics platform in the energy industry, with real-time access to analytics, insights, benchmark costs, revenue data and more.
More than 300 financial institutions and more than 5,000 energy companies rely on our analytics, intelligence, and technology to make capital investment decisions and increase investor ROI.
Our platform is built both by, and for, our industry. Our source is our own connections — with direct access to more than 98% of U.S. producers, and more than 35,000 suppliers, we inform more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing.
What We Provide:
Our platform provides a centralized, single-source of truth, with energy analytics informed by more than 20 years of market intelligence and machine-learning.
For personal, customizable support, our highly experienced, sizable analyst team provides thought leadership, consulting and tech innovation.
Our goal is to build a long-term relationship with you, addressing your challenges today, while providing the tools for you to thrive tomorrow.
Our customers regularly report major production increases, substantial savings on labor costs, impressive savings and EUR improvements.
We provide a complete scope of the entire energy industry, including oil and gas, financial institutions, power, utilities and renewables. But we also illuminate their connections, and where they’re going.
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