Account Management Operations Associate
Job Summary
Job Description
- 2+ years experience in account management or operations.
- Hands-on experience with Salesforce reporting, admin basics, and data structure.
- Strong analytical skills and comfortable working in spreadsheets.
- Experience driving small to mid-size projects to completion.
- Effective communicator able to document processes clearly.
- Inquisitive and proactive with a solution-oriented mindset.
- Strong organizational habits and ability to context switch.
- Comfortable in a fast-paced and ever-changing environment.
- Experience in performance marketing or lead generation.
- Exposure to Tableau or similar visualization tools.
- Familiarity with automation tools or systems integrations.
- Experience supporting Account Management or Customer Success teams
- Eligible for performance bonus or commission.
- Equity in the form of restricted stock units.
- Health care benefits.
- Retirement benefits.
- Paid time off.
7 skills required
Job Details
Powering Performance Marketplaces in Digital Media
QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks.
Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.
Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.
We believe in:
- The direct measurability of digital media.
- Performance marketing. (We pioneered it.)
- The advantages of technology.
We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel.
Job Category
As an Account Management Operations Associate, you’ll play a key role in building and supporting the operational infrastructure that powers our Account Management team. This role is perfect for someone who’s technically capable, process-driven, and motivated by problem-solving and project ownership.
You’ll maintain and improve our systems (Salesforce), utilize account data to provide insights to leaders and AMs to maximize customer spend, and lead scoped projects that enable our team to scale efficiently. This role reports directly to the Senior Manager of AM Operations and supports a fast-moving team that thrives on clarity, accountability, and structure.
Responsibilities
- Support the operational needs of the Account Management organization—partnering with stakeholders to maintain efficiency, consistency, and clarity
- Maintain and optimize our Salesforce configuration for AM workflows; support basic admin tasks such layouts, data integrity, and reporting/dashboards
- Assist in enforcing system hygiene, clear process documentation & compliance
- Project Manage scoped operational projects (e.g., improving reporting structure, streamlining workflows, or redesigning performance trackers)
- Translate business needs into structured solutions—identifying ways to automate, improve, or simplify
- Support AM enablement by organizing internal communications, tools, agendas, and meeting cadences
- Coordinate with cross-functional teams (Marketing, Product, Analysts, Operations) to collaborate on projects and workflows
- Handle sensitive performance and account information with professionalism and discretion
Requirements
- 2+ years of experience in an account management, operations, or revenue support role
- Hands-on experience with Salesforce (reporting, admin basics, data structure)
- Strong analytical skills—you’re comfortable working in spreadsheets
- Experience driving small to mid-size projects to completion
- Effective communicator—able to document processes clearly and explain recommendations to technical and non-technical audiences
- Inquisitive and proactive—you don’t wait for direction; you look for the “why” and bring solutions
- Strong organizational habits and ability to context switch between quick-turn tasks and longer-term projects
- Comfortable in a fast-paced, ever-changing environment—you’re resilient, flexible, and quick to adapt when priorities shift or projects evolve
- Creative and can think outside the box for tooling or process solutions to improve workflows.
- Experience in a performance marketing or lead generation environment
- Exposure to Tableau or similar visualization tools
- Familiarity with automation tools or systems integrations
- Experience supporting Account Management or Customer Success teams
QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
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