Technical Program Manager, Data Insights & Governance

The Digital Direct Sales organization at Microsoft is the premier destination for consumers and small businesses to discover and purchase a wide array of Microsoft products. It is a customer centric organization dedicated to harnessing the power of data to drive sales, insights and efficiency. As a global e-commerce leader, our website attracts tens of millions of visitors and generates over a billion customer data points each month. We are committed to developing cutting-edge solutions that empower our clients and stakeholders to make informed decisions. We value creativity, collaboration and a passion for excellence.  

As Technical Program Manager, Data Insights & Governance, you will play a crucial role in managing and delivering high-impact projects. Your responsibilities will include overseeing the development and implementation of data governance frameworks, coordinating cross-functional teams to ensure data quality and compliance, and driving insights to support business decisions. 

This role offers the opportunity to deepen your business acumen while sharpening your expertise in managing complex technical projects. You will collaborate with various departments, including engineering, legal, privacy, data science, and business analytics, to deliver solutions that enhance our data platform and drive business value. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

• Partner with Data Engineering, Software Engineering, and Business Planning teams to design technical solutions, identify risks, and propose data-based mitigations. 
• Develop and implement governance requirements for analytics programs and projects. Maintaining accurate and up-to-date documentation for compliance and program governance.  
• Streamline data collection and reporting across all Microsoft digital storefronts (Microsoft.com, Xbox, Store on Windows) to support better decisions while ensuring privacy and compliance in tools such as Adobe Analytics, Adobe Customer Journey Analytics, Microsoft Clarity, and Microsoft Fabric (PBI)  
• Define project success criteria and forecast and measure return on investment.  
• Plan feature roadmaps, track project schedules, develop staging and implementation, and understand and manage governance programs.