Triage RN Case Manager

Job Description:

The Resource RN provides nursing support to the care team, serving as a bridge between the care management team, hub-based clinical team and members. The Resource RN is available to support and consult on member-specific needs (e.g., in-person visits, clinical education, targeted clinical interventions), and is home based, meaning days will primarily be virtual, but can go into the field on occasion. The Resource RN does not carry a panel, however the RN may work lists of members for targeted clinical reasons.

 Montgomery or Prince George's County, Maryland

Responsibilities:

• Support the Member Navigator during the assessment and intake phase to ensure assessments are accurately interpreted and appropriately triaged.

• Collaborate with care team members for case review and care planning, signing off on care plans, determining escalations, and resolving barriers to effective care.

• Act as a clinical resource, assisting team members with clinical goals, education, and addressing acute clinical needs.

• Conduct medication reconciliation, administration, compliance, and education during clinical visits and procedures, including processing medication refills per established protocols or provider orders.

• Meet members in various community settings such as homes, SNFs, shelters, or hospitals, serving as an extender of care team providers and performing tasks like administering injections, monitoring vital signs, conducting global assessments, facilitating minor procedures, and in-home medication reconciliation.

• Utilize preventive health screening tools and coordinate DME fit and education while providing in-home disease management education and wound assessments and care.

• Perform blood draws and reinforce care plans for chronic conditions such as diabetes, hypertension, heart failure, and depression.

• Address quality gaps prioritized by contracts and the organization, ensuring proper chart documentation and coding (ICD or CPT) as evidence of gap closure.

• Ensure members receive necessary LTSS with clinical justifications provided to meet service criteria, maintaining communication with relevant stakeholders.

• Provide nursing perspective support to the care team, bridging on-site and field-based care to ensure seamless transitions.

• Facilitate follow-ups by handing off members to the longitudinal care team for continued engagement and prioritizing timely responses to member needs with appropriate task delegation.

• Triage referral needs and provide clinical education to support members in achieving their care plan goals.

• Schedule shadowing and field training for new RN care managers and deliver training on medical equipment and chronic disease management to less intensively trained staff such as Medical Assistants and Community Health Partners.

• Support operational efficiency by utilizing care facilitation, electronic health records, and scheduling platforms for data collection, member interaction documentation, information organization, task tracking, and effective communication with team members and community resources.

Work Experience:

• 3+ Years of experience

Education:

• Graduate of an accredited school of nursing (R.N.)

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

91,800.00 - 101,000.00 Salary

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid -19 Vaccine - Please Read:

Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine.  

The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.