VIP Customer Support Representative

2 Months ago • All levels • Account Management

Job Summary

Job Description

Growe is seeking a VIP Customer Support Representative to provide exceptional service to Spanish-speaking VIP customers across LATAM. Responsibilities include efficiently resolving customer issues, ensuring positive customer experiences, staying updated on product changes, demonstrating empathy, adhering to company policies, collaborating with colleagues, handling multiple inquiries (chat & email), and maintaining KPIs. Experience in customer service is required, and gambling/betting experience is a plus. Strong communication, problem-solving, and multitasking skills are essential. The ideal candidate will be empathetic, patient, detail-oriented, and align with Growe's core values of teamwork, results-driven approach, and adaptability.
Must have:
  • Customer service experience
  • Spanish fluency
  • Problem-solving skills
  • Multitasking abilities
  • Empathy and patience
  • Knowledge of Slack & Intercom
Good to have:
  • Gambling/betting experience
  • Product knowledge

Job Details

Growe welcomes those who are excited to:
  • Communicate and assist VIP customers in Spanish-speaking markets all over LATAM;

  • Identify and resolve customer problems efficiently, ensuring a positive customer experience;

  • Stay informed about updates and changes to provide accurate information to customers;

  • Demonstrate empathy towards customers’ concerns and maintain a customer-centric approach;

  • Adhere to company policies and procedures, ensuring consistency in service delivery;

  • Collaborate with colleagues and other departments to resolve escalated issues promptly;

  • Handle multiple customer inquiries simultaneously via chats and emails;

  • Maintain key performance indicators (KPIs) and quality standards to ensure high-level service.

We need your professional experience:
  • Experience in customer service;

  • Previous experience in gambling or betting is a huge plus;

  • Familiarity with tools such as Slack and Intercom;

  • Solid product/service knowledge to assist customers effectively;

  • Strong multitasking skills to manage several inquiries simultaneously.

We appreciate if you have those personal features:
  • Empathy towards customers’ concerns;

  • Effective communication skills to handle diverse customer interactions;

  • Strong problem-solving abilities to manage complex issues;

  • Patience when dealing with demanding or frustrated customers;

  • High attention to detail to ensure accuracy in communication and issue resolution.

We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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