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Nelspruit Office Manager

11 Hours ago • 3-5 Years • Operations

Job Summary

Job Description

SportyBet ZA seeks a Call Centre/Office Manager for its Nelspruit, Mpumalanga office. Responsibilities include overseeing daily operations, ensuring efficiency and productivity, managing staff, monitoring performance, implementing strategies to improve service levels, and maintaining a smooth office environment. The role requires managing budgets, expenses, office supplies, shift schedules, and ensuring adherence to company policies and regulations. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and experience in a call centre environment. Key responsibilities include managing call centre equipment, monitoring call metrics, ensuring high customer satisfaction, and developing strategies to enhance the customer experience. Regular call monitoring and feedback sessions with agents are also required.
Must have:
  • 3-5 years call center experience
  • Strong leadership & people management
  • Excellent communication & problem-solving
  • Proficiency in call center software
  • Manage office operations & staff

Job Details

Minimum experience: 3-5  years of experience in a call centre environment and 
management 

Job Summary:  
 
SportyBet ZA is seeking a Call Centre/Office Manager to oversee the daily operations 
of our soon to be opened office/call centre in Nelspruit, Mpumalanga.  The 
candidate will be responsible for the running of the office and ensuring efficiency, 
productivity, and excellent customer service from the office-based CS Team 
members. This role involves managing the office,  staff, monitoring performance, 
implementing strategies to improve service levels, and ensuring the office runs 
smoothly. The ideal candidate will have strong leadership skills, a customer-focused 
mindset, and experience in a call centre environment. 

Key Responsibilities:  

●  Maintain a well-organized and efficient office environment 
●  Ensure call centre equipment, software, and technology are functional and up 
to date. 
●  Manage budgets, expenses, and office supplies as needed. 
●  Oversee the daily operations of the call centre, ensuring smooth workflow and 
efficiency. 
●  Ensure adherence to company policies, compliance regulations, and industry 
standards. 
●  Manage shift schedules, ensuring adequate staffing level 
●  Develop and implement policies and procedures to enhance call centre 
performance. 
●  Monitor call metrics (e.g., response times, call resolution rates, customer 
satisfaction). 
●  Ensure high levels of customer satisfaction through quality control 
measures. 
●  Develop and implement strategies to enhance the customer experience. 
●  Conduct regular call monitoring and feedback sessions with agents 
 
Key Skills & Qualifications: 

●  Minimum 3-5 years of experience in a call centre environment 
●  Leadership & People Management: Strong ability to lead and motivate teams 
●  Customer Service Skills: Excellent communication and problem-solving 
abilities. 
●  Analytical & Reporting: Proficiency in call centre software (i.e Pleased and BO) 
●  Time Management: Ability to multitask and work under pressure. 
 
 
 

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About The Company

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.

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