Account Manager - Civil Flight Services

About This Role

Your primary responsibility will be to effectively drive the revenue growth, maintain strong client relationships, and ensure that clients derive the maximum benefit from our Flight Service solutions through a mix of sales acumen, industry knowledge, relationship-building skills, and strategic thinking.  

The role we are offering you:

Relationship Management 

• Client Relationships: Build and maintain strong relationships with key stakeholders, including airlines, airports, and other aviation-related businesses. 

• Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs, resolving issues, and providing ongoing support. 

• Account Management:  Manage a portfolio of accounts, ensuring each client receives value from the solutions and remains engaged. 

Sales and Business Development 

• Customer Acquisition: Identify and target potential clients within the region and develop strategies to attract and onboard new customers. 

• Sales Strategy: Develop and execute a sales plan that aligns with the company’s goals, focusing on both short-term and long-term objectives. 

• Revenue Growth: Meet or exceed sales targets and revenue goals by selling SaaS solutions to aviation clients. 

• Market Research: Analyze market trends, competitor activities, and customer needs to identify new business opportunities. 

Product and Service Expertise 

• Product Knowledge: Develop an in-depth understanding of the products offered, including features, benefits, and use cases specific to the aviation industry. 

• Solution Selling: Utilize a consultative selling approach to demonstrate how the solutions can solve specific problems and add value to the client’s operations. 

• Training and Onboarding: Assist clients in the onboarding process, providing training and guidance to ensure successful implementation and adoption of the software. 

Strategic Planning and Execution 

• Regional Strategy: Develop and implement a strategic plan for the region, aligning it with the overall company strategy and goals. 

• Performance Metrics: Monitor and analyze key performance indicators (KPIs) to track progress and make data-driven decisions. 

• Budget Management: Manage regional sales budgets, ensuring efficient allocation of resources to achieve sales targets. 

Collaboration and Communication 

• Cross-functional Collaboration: Work closely with other departments, such as product development, marketing, and customer support, to ensure a cohesive approach to client management and service delivery. 

• Reporting: Provide regular reports on sales activities, pipeline status, and revenue forecasts to senior management. 

• Feedback Loop: Gather client feedback and communicate it to the product development team to help improve and refine the solutions. 

Compliance and Ethics 

• Regulatory Compliance: Ensure all sales activities comply with relevant aviation regulations and industry standards. 

• Ethical Conduct: Maintain the highest standards of ethical behavior and integrity in all business dealings. 

To carry out any reasonable duties that may be deemed fit and necessary by your manager and the business to carry out your role. 

Your individual Talent Compass and Individual Development Plan will have specific, and time bound, key result areas and an individual performance plan will supplement these key result areas. 

Our ideal candidate has:

Account Management Experience 

• Extensive experience (5+ years) in Account Management, preferably within the aviation industry or a related field. 

• Demonstrated success in managing key accounts and achieving sales targets. 

Strategic Sales Planning 

• Experience in developing and implementing successful sales strategies. 

• Ability to create and execute strategic sales plans to drive business growth. 

Client Relationship Management 

• Experience in maintaining strong relationships with key clients and stakeholders. 

• Proven track record of delivering excellent customer service and achieving high customer satisfaction. 

Project Management 

• Experience in managing projects, including coordinating resources, timelines, and deliverables. 

• Ability to handle multiple accounts and projects simultaneously. 

Negotiation and Closing 

• Experience in negotiating contracts and closing deals with clients. 

• Strong negotiation skills to reach mutually beneficial agreements. 

Cross-Functional Collaboration 

• Experience working closely with other departments such as marketing, product development, product delivery, and customer service. 

Adaptability & Problem-Solving 

• Experience in adapting strategies to changing market condition, customer needs, and company goals. 

• Strong problem-solving skills and the ability to develop innovative solutions to client challenges. 

• Willingness to travel and adjust to different regional market dynamics. 

• Experience in managing accounts and relationships remotely, utilizing digital communication tools effectively. 

In addition, the following experience is nice to have: 

• At least 3 years’ experience in selling crew management solutions in the aviation industry. 

• Previous experience working within the aviation industry, such as with airlines, airports, or aviation service providers. 

• Understanding of the operational and business processes within the aviation sector. 

• Fluent (written and verbal) in a second language. 

• Experience in complex analytics software/AI/algorithms for planning, scheduling, constraints theory. 

About us

Our vision is to be the worldwide partner of choice in civil aviation, defense and security, and healthcare by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency, and readiness. 

In a class of its own, our mission is to lead at the frontier of digital immersion with high-tech training and operational support solutions to make the world a safer place.

We offer a comprehensive portfolio of products and a digital ecosystem across key operational areas spanning crew, flight, movement, airport, on-board catering, and cost management. CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience. 

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by our software, which is backed by a global team and unparalleled expertise. CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks. 

With over 13,000 employees in more than 40 countries, CAE is a global leader in training for the civil aviation, defense and security, and healthcare markets. 

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Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.  

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.